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Articles tagged “airline innovation report”

Airlines

Virgin Atlantic Builds an Igloo on a Deck at Heathrow — Airline Innovation Report

Most high-value customers choose airlines based on two factors — price and schedule. But on the margins, airlines like to use marketing strategies to attract customers. Maybe Virgin Atlantic's outdoor igloo at London Heathrow will help it win some new fans.

Brian Sumers, Skift | 6 years ago

Virgin Atlantic Builds an Igloo on a Deck at Heathrow — Airline Innovation Report

Airlines

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

American Airlines wants to be known as a customer-friendly company. But the airline still doesn't make it easy for customers to redeem vouchers for flights. That needs to change soon.

Brian Sumers, Skift | 6 years ago

Airlines

Allegiant Air Seeks to Convert Drivers to Flyers — Airline Innovation Report

Few airlines share as much information as Allegiant Air. You don't often hear an airline executive (good-naturedly) criticize an aircraft in its fleet — even when it's warranted.

Brian Sumers, Skift | 6 years ago

Airlines

Southwest Takes Customer Service Seriously — Airline Innovation Report

When something goes wrong on a flight, Southwest tries to be proactive in communicating with customers. Is this the right approach? Or should Southwest wait until passengers complain?

Brian Sumers, Skift | 6 years ago

Southwest Takes Customer Service Seriously — Airline Innovation Report

Airlines

Complications of Getting Catering to the Plane — Airline Innovation Report

Are you upset some airlines charge $3 for a soda? There's a reason prices are higher than at a convenience store. It's not easy or cheap to get provisions onto an aircraft.

Brian Sumers, Skift | 6 years ago

Complications of Getting Catering to the Plane — Airline Innovation Report

Airlines

Do Seatback Screens on Planes Have a Future? — Airline Innovation Report

Seatback entertainment screens are so 2002. Airlines should remove them and focus on what their highest-value travelers actually want — fast, reliable Wi-Fi. Passengers who care about quality entertainment can load up their own devices with stuff they actually want to watch. Or they can stream from a server on the plane.

Brian Sumers, Skift | 6 years ago

Do Seatback Screens on Planes Have a Future? — Airline Innovation Report

Airlines

Will Travelers Buy Singapore Air’s New Suites? — Airline Innovation Report

Singapore Airlines has created one of the world's most luxurious airline products. But is that enough to make the six-seat cabin profitable? Perhaps on a few routes. But we're skeptical about others.

Brian Sumers, Skift | 6 years ago

Will Travelers Buy Singapore Air’s New Suites? — Airline Innovation Report

Airlines

The Real Impetus Behind Air France’s Millennial-Focused Startup — Skift Airline Innovation Report

Welcome to the very first Skift Airline Innovation Report. Be sure to subscribe so you can receive it every week in your inbox. We'll stay atop current industry trends, and have fun doing it.

Brian Sumers, Skift | 6 years ago

The Real Impetus Behind Air France’s Millennial-Focused Startup — Skift Airline Innovation Report

Airlines

Launching Our New Weekly Newsletter: Airline Innovation Report

We're excited to debut the Skift Airline Innovation Report. We hope it will become an essential tool in keeping abreast of and deciphering developments in the ever-changing global airline industry.

Dennis Schaal, Skift | 6 years ago

Launching Our New Weekly Newsletter: Airline Innovation Report