Articles tagged “airline innovation report”

The Politics Behind Air France-KLM’s Peace Deal

The Politics Behind Air France-KLM’s Peace Deal

Brian Sumers, Skift

KLM CEO Pieter Elbers has done a fine job with his airline. It is a good thing he is staying put. But how will he work with group CEO Ben Smith? We'll find out.

4 hours ago

Why Southwest Needed to Deliver a Sweet Credit Card Promotion

Why Southwest Needed to Deliver a Sweet Credit Card Promotion

Brian Sumers, Skift

Southwest lags behind some of its competitors in credit card revenue. But it is working on fixing that.

1 week ago

How Smart Are Airlines With Upselling?

How Smart Are Airlines With Upselling?

Brian Sumers, Skift

We're often told that travel brands will soon know what we want to buy before we do. But few airlines are anywhere near that level.

2 weeks ago

What’s Behind American’s Falling Customer Satisfaction Scores?

What’s Behind American’s Falling Customer Satisfaction Scores?

Brian Sumers, Skift

Many airline executives believe the most important driver of customer satisfaction is reliability. American Airlines hasn't been pleased with its customer satisfaction scores, so it is trying to improve the basics of its operation. That's probably the right move. But does it also need to improve its product or brand image?

3 weeks ago

Is Business Class Heading for an Upgrade?

Is Business Class Heading for an Upgrade?

Brian Sumers, Skift

We know first class is on the way out on routes between the biggest business cities. But do travelers want a better-than-business option at a reasonable price?

4 weeks ago

How United Is Chasing Revenue by Adding More Premium Seats

How United Is Chasing Revenue by Adding More Premium Seats

Brian Sumers, Skift

By adding a new premium-heavy configuration, United Airlines will be increasing operational complexity. It is hoping it can offset that with increased revenue. Will the plan work?

1 month ago

JetBlue’s Great European Tease Is Almost Over

JetBlue’s Great European Tease Is Almost Over

Brian Sumers, Skift

Will JetBlue expand to Europe? It's not clear. There are some strong reasons for, and some strong reasons against. The good news: The airline plans to share its decision at some point this year.

1 month ago

Can Norwegian Air Survive?

Can Norwegian Air Survive?

Brian Sumers, Skift

We suspect Norwegian Air, which is in weaker financial shape than most passengers might expect, will survive 2019. But the first quarter will be an important harbinger of things to come. It's always a rough period for European airlines because leisure demand is slow.

2 months ago

The Secret to David Neeleman’s New U.S. Startup? The Airplane.

The Secret to David Neeleman’s New U.S. Startup? The Airplane.

Brian Sumers, Skift

Network planners often salivate over new-generation aircraft, and with good reason. New technology allows airlines to profitably fly routes that might not have worked in the past.

2 months ago

How’d That Aviation Story Go Viral? Blame Artificial Intelligence

How’d That Aviation Story Go Viral? Blame Artificial Intelligence

Brian Sumers, Skift

If it happens on an airline and someone tweets it, journalists will know. It's often not because of their top-rate investigative reporting skills. Instead, they're using an artificial intelligence platform that flags interesting posts on social media. The future is here, folks.

2 months ago

How Southwest Airlines Looks to Grow in Los Angeles

How Southwest Airlines Looks to Grow in Los Angeles

Brian Sumers, Skift

It has been a long time since Los Angeles International Airport has seen real gate growth. It's nice to see the airport considering some expansion.

3 months ago

When Will More Innovation Come to U.S. Airports?

When Will More Innovation Come to U.S. Airports?

Brian Sumers, Skift

Most U.S. airports are clunky, publicly run enterprises, and they innovate slowly. Plus, their largest tenants — airlines — can be cheap, and unwilling to pay more than they need to. But a few airports are innovating, and that's good news for passengers.

3 months ago