Articles tagged “airline innovation report”

Airlines

Low-Cost Carrier Ryanair Aims to Cope With Likely Strikes During Peak Season

Ryanair expects minimal cancellations if pilots in Britain and Ireland go ahead with a strike as planned. But anticipated moves in the next few weeks promise many labor actions. Ryanair passengers should keep an eye on their flight statuses.

Low-Cost Carrier Ryanair Aims to Cope With Likely Strikes During Peak Season

Airlines

Does British Airways Have Its Mojo Back?

British Airways probably will never win back its past magic. But the airline can get better and as it strives to improve, it should look forward, not back.

Does British Airways Have Its Mojo Back?

Airlines

Let the Planes Depart On Time

United wants to hold flights to wait for connecting passengers. But is this the right idea?

Let the Planes Depart On Time

Airlines

American Plots Long-Haul Expansion

American Airlines has never flown to Africa, and the last time it flew to India, it lost lots of money. But the airline is now the world's largest, and it could soon expand internationally.

American Plots Long-Haul Expansion

Airlines

Southwest Sues Its Mechanics Union Over Purported Job Action

Southwest's operation has been less reliable than usual recently. The airline has asked whether some mechanics, upset about the status of contract negotiations, may be purposely citing minor issues to pull aircraft from service. A federal judge must decide if this is a job action, or something else.

Southwest Sues Its Mechanics Union Over Purported Job Action

Airlines

Where Are the Female Airline Executives?

There are remarkably few top female executives at airlines. This needs to change — and soon.

Where Are the Female Airline Executives?

Airlines

The Politics Behind Air France-KLM’s Peace Deal

KLM CEO Pieter Elbers has done a fine job with his airline. It is a good thing he is staying put. But how will he work with group CEO Ben Smith? We'll find out.

The Politics Behind Air France-KLM’s Peace Deal

Airlines

Why Southwest Needed to Deliver a Sweet Credit Card Promotion

Southwest lags behind some of its competitors in credit card revenue. But it is working on fixing that.

Why Southwest Needed to Deliver a Sweet Credit Card Promotion

Airlines

How Smart Are Airlines With Upselling?

We're often told that travel brands will soon know what we want to buy before we do. But few airlines are anywhere near that level.

How Smart Are Airlines With Upselling?

Airlines

What’s Behind American’s Falling Customer Satisfaction Scores?

Many airline executives believe the most important driver of customer satisfaction is reliability. American Airlines hasn't been pleased with its customer satisfaction scores, so it is trying to improve the basics of its operation. That's probably the right move. But does it also need to improve its product or brand image?

What’s Behind American’s Falling Customer Satisfaction Scores?