Articles tagged “airline innovation report”

The U.S. Braces for More Airline Competition. Finally.

The U.S. Braces for More Airline Competition. Finally.

Brian Sumers, Skift

U.S. airline consumers hate to admit it — they love bashing airlines, after all — but the competitive environment is strong right now, and considering rising fuel prices, fares are decent. But if there's a new entrant into the marketplace, like David Neeleman's proposed new carrier, things could get even better for customers.

7 days ago

The Tricky Business of Selling Alcohol on Planes

The Tricky Business of Selling Alcohol on Planes

Brian Sumers, Skift

Some people get drunk and cause a scene on airplanes. It's horrible, and it shouldn't happen. But are airlines at fault? No way.

3 weeks ago

Should Major Carriers Be More Transparent About Their Relationships With Regional Airlines?

Should Major Carriers Be More Transparent About Their Relationships With Regional Airlines?

Brian Sumers, Skift

PSA Airlines has been in the news lately. But do travelers have any idea what PSA is? Is this a problem? Should passengers have a better idea what regional airline they're flying? Or doesn't it matter?

4 weeks ago

The Folly of the State-Owned Airline

The Folly of the State-Owned Airline

Brian Sumers, Skift

The government of South Africa is adamant the country needs a global airline as a matter of national sovereignty. That has been a costly decision. Is it necessary?

1 month ago

Where Does Air France-KLM Go From Here?

Where Does Air France-KLM Go From Here?

Brian Sumers, Skift

Until Air France-KLM implements a long-term cohesive strategy, it probably will keep falling behind its main competitors, International Airlines Group and Lufthansa Group. But unless the macroeconomic environment changes, it should be OK. Even with rising fuel prices, now is a good time to be in the airline business.

1 month ago

Do Airlines Overpromise With In-Flight Wi-Fi?

Do Airlines Overpromise With In-Flight Wi-Fi?

Brian Sumers, Skift

Travelers board an airplane and expect the Wi-Fi, which is often expensive, to work as it does at home. But it's not as good as at home, and it may never be. Should airlines do a better job of communicating that to customers?

2 months ago

Why It Takes So Long for Some Airlines to Pay Compensation Required by European Law

Why It Takes So Long for Some Airlines to Pay Compensation Required by European Law

Brian Sumers, Skift

We'd love to see major airlines be more proactive when they owe compensation to customers required by European law. When they make a mistake, they should fess up.

2 months ago

Why Are Passengers So Harsh on Airplane Seats?

Why Are Passengers So Harsh on Airplane Seats?

Brian Sumers, Skift

You ever sit in an airline seat and think, "Boy, this thing is not in good shape"? Don't blame the airline. Blame your fellow passengers.

2 months ago

Investors Are Giving Up on Gogo Even as Airlines Add Wi-Fi

Investors Are Giving Up on Gogo Even as Airlines Add Wi-Fi

Brian Sumers, Skift

Poor Gogo. Its stock is getting pummeled in public markets, and there doesn't seem to be a lot of hope among investors. How will the company respond?

2 months ago

Southwest Hoping Its ‘Lovable’ Reputation Will Help It Bounce Back

Southwest Hoping Its ‘Lovable’ Reputation Will Help It Bounce Back

Brian Sumers, Skift

Southwest has built a reputation as a safe, reliable, and customer-friendly airline over nearly five decades. That has helped Southwest recently, as it has faced one of the biggest tragedies in its history.

3 months ago

Delta Is Doing Better Than Its Rivals When It Comes to Premium Passengers

Delta Is Doing Better Than Its Rivals When It Comes to Premium Passengers

Michael Sasso, Bloomberg

Sure, Delta benefits from less low-cost competition than the other legacy carriers but you still have to do things right to retain the biggest spending travelers.

3 months ago

Airlines Would Prefer Passengers Stop Stealing Their Bedding

Airlines Would Prefer Passengers Stop Stealing Their Bedding

Brian Sumers, Skift

On the one hand, airlines are improving the flying experience — at least for business class — so much that passengers want to take a piece home with them. On the other, blanket theft is bad for the bottom line. We're pretty sure carriers don't have this problem in coach.

3 months ago