Articles tagged “airline innovation report”

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

Brian Sumers, Skift

American Airlines wants to be known as a customer-friendly company. But the airline still doesn't make it easy for customers to redeem vouchers for flights. That needs to change soon.

2 days ago

Allegiant Air Seeks to Convert Drivers to Flyers — Airline Innovation Report

Allegiant Air Seeks to Convert Drivers to Flyers — Airline Innovation Report

Brian Sumers, Skift

Few airlines share as much information as Allegiant Air. You don't often hear an airline executive (good-naturedly) criticize an aircraft in its fleet — even when it's warranted.

1 week ago

Southwest Takes Customer Service Seriously — Airline Innovation Report

Southwest Takes Customer Service Seriously — Airline Innovation Report

Brian Sumers, Skift

When something goes wrong on a flight, Southwest tries to be proactive in communicating with customers. Is this the right approach? Or should Southwest wait until passengers complain?

2 weeks ago

Complications of Getting Catering to the Plane — Airline Innovation Report

Complications of Getting Catering to the Plane — Airline Innovation Report

Brian Sumers, Skift

Are you upset some airlines charge $3 for a soda? There's a reason prices are higher than at a convenience store. It's not easy or cheap to get provisions onto an aircraft.

3 weeks ago

Do Seatback Screens on Planes Have a Future? — Airline Innovation Report

Do Seatback Screens on Planes Have a Future? — Airline Innovation Report

Brian Sumers, Skift

Seatback entertainment screens are so 2002. Airlines should remove them and focus on what their highest-value travelers actually want — fast, reliable Wi-Fi. Passengers who care about quality entertainment can load up their own devices with stuff they actually want to watch. Or they can stream from a server on the plane.

1 month ago

Will Travelers Buy Singapore Air’s New Suites? — Airline Innovation Report

Will Travelers Buy Singapore Air’s New Suites? — Airline Innovation Report

Brian Sumers, Skift

Singapore Airlines has created one of the world's most luxurious airline products. But is that enough to make the six-seat cabin profitable? Perhaps on a few routes. But we're skeptical about others.

1 month ago

The Real Impetus Behind Air France’s Millennial-Focused Startup — Skift Airline Innovation Report

The Real Impetus Behind Air France’s Millennial-Focused Startup — Skift Airline Innovation Report

Brian Sumers, Skift

Welcome to the very first Skift Airline Innovation Report. Be sure to subscribe so you can receive it every week in your inbox. We'll stay atop current industry trends, and have fun doing it.

1 month ago

Launching Our New Weekly Newsletter: Airline Innovation Report

Launching Our New Weekly Newsletter: Airline Innovation Report

Dennis Schaal, Skift

We're excited to debut the Skift Airline Innovation Report. We hope it will become an essential tool in keeping abreast of and deciphering developments in the ever-changing global airline industry.

1 month ago