Articles tagged “airhelp”

Airlines Reluctantly Adapt to Reimbursing Travelers for Flight Disruptions

Airlines Reluctantly Adapt to Reimbursing Travelers for Flight Disruptions

Sean O'Neill, Skift

TUI Fly says it's the first airline to work with tech vendors to automate and standardize the process of flight disruption claims. Larger carriers, take note: You also need to reduce your enormous backlogs of consumer claims, whether you build tech in-house or find a vendor.

2 months ago

Why It Takes So Long for Some Airlines to Pay Compensation Required by European Law

Why It Takes So Long for Some Airlines to Pay Compensation Required by European Law

Brian Sumers, Skift

We'd love to see major airlines be more proactive when they owe compensation to customers required by European law. When they make a mistake, they should fess up.

1 year ago

Reimbursement for Flight Disruptions Slowly Gets Smarter

Reimbursement for Flight Disruptions Slowly Gets Smarter

Andrew Sheivachman, Skift

Flyers are sometimes owed money from airlines following disruptions and delays, usually small amounts. New advances make it easier to submit claims, but it can still take a long time for flyers to get the money they deserve. Smarter predictive technology will eventually make delays and disruptions less of a hassle, or at least lead to insurance products that are actually useful.

1 year ago