Articles tagged “Air Rage”

Airlines Ponder How to Respond as Air Rage Incidents Increase Markedly

Airlines Ponder How to Respond as Air Rage Incidents Increase Markedly

Benjamin Katz, Bloomberg

People like to blame airlines for causing this problem by treating passengers poorly. But in so many places, people are angry for many reasons, often related to political climates or economic troubles. In the controlled space of a plane, travelers sometimes lash out.

3 years ago

Delta Air Lines Expands Diversity Training as Onboard Tensions Rise

Delta Air Lines Expands Diversity Training as Onboard Tensions Rise

Laura Colby , Bloomberg

Flight attendants are on the front lines of one of the more stressful customer service jobs in the U.S. A little more training is never a bad thing.

3 years ago