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Online Travel

Step by Step: Creating a Destination Guidebook Using User-Generated Content

Creating a destination guidebook doesn’t have to be complicated, or even that expensive. Download this free step-by-step guide to learn more.

Step by Step: Creating a Destination Guidebook Using User-Generated Content
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Online Travel

How Faster Search and Automation Can Help Power Performance for Travel Brands

Artificial intelligence, machine learning, and more sophisticated API-connected platforms are powering better speed, relevance, and accuracy of search and automating services across all touchpoints of the traveler journey—allowing travel providers and resellers to connect with customers more efficiently.

How Faster Search and Automation Can Help Power Performance for Travel Brands
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Free Insights Deck: Bringing Satisfaction Back to Business Travel

There’s a growing focus on the importance of business traveler satisfaction and its impact on employee productivity and retention in today’s corporate travel industry. Corporate travel managers and their procurement departments have typically prioritized travel expense before everything else, but the concern around wear and tear, or “friction” on the frequent business traveler has grown…

Free Insights Deck: Bringing Satisfaction Back to Business Travel
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Business Travel

Skift Insights Deck: Bringing Satisfaction Back to Business Travel

There’s a growing focus on the importance of business traveler satisfaction and its impact on employee productivity and retention in today’s corporate travel industry. Download this free report today!

Skift Insights Deck: Bringing Satisfaction Back to Business Travel
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Business Travel

Managed Travel’s Future is Seamless and Mobile

The ubiquity of mobile devices, coupled with an array of digital travel booking services, has changed the game for business travelers and their travel managers.

Managed Travel’s Future is Seamless and Mobile
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Managed Travel’s Future is Seamless and Mobile

More and more, business trip-goers are enticed to use flight and hotel booking sites rather than their company’s preferred platforms. They can hardly be blamed though. Oftentimes the systems they are asked to use are woefully obsolete. They don’t sync with their expense reporting platforms. Or, their corporate booking and expense systems don’t offer the…

Managed Travel’s Future is Seamless and Mobile
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Hotels

Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Encompassing diverse markets in mature economies like Australia, Japan, and Singapore, and those with vast growth potential like China, expectations of service and customer experience can vary widely throughout the Asia-Pacific Region. This report looks at strategies to build hospitality customer loyalty through effective use of customer relationship management (CRM.)

Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific
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Ground Transport

The Motivations of European Travelers from Generation Z to Baby Boomers

How can marketers target European travelers? The first step is understanding their behavior patterns and preferences across generations.

The Motivations of European Travelers from Generation Z to Baby Boomers
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Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Managing the customer relationship is one of the most critical elements of gaining and increasing loyalty, and yet can be the most difficult for hospitality chains to master, as customers interact with chains via a burgeoning number of contact points; email, mobile, online, and of course, at the front desk. Never before has technology, and…

Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific
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Business Travel

A Mobile-First Mentality Is Key to Engaging Today’s Business Traveler

Companies need to take a mobile-first approach that offers on-the-go flexibility to connect with today’s business travelers, encourage in-program bookings, and help make travel and expense activities as seamless as possible.

A Mobile-First Mentality Is Key to Engaging Today’s Business Traveler