Airlines have reaped huge rewards in recent years from sales of ancillary products. But as we discovered during this Skift Global Forum panel, their future success is by no means assured. Airlines will need to learn to think more like retailers, using what they know about customers to deliver the right products and services that meet passengers’ constantly changing needs.
2 weeks ago
Combining their insights on consumer spending trends and strong connections to vendors around the world, Mastercard has the unparalleled ability to help companies across the travel landscape harness insights and embrace challenges to enhance their businesses.
1 month ago
Personalization is already a critical component of today’s travel industry business strategy. But as we learned from this Skift Global Forum panel, the industry now needs to evolve beyond personalization to embrace “hyper-relevance,” a practice where companies use customer insights to better serve the constantly changing needs of travelers.
1 month ago
Matt Heidkamp
We’re launching a new platform that examines the evolving role of cities as collision spaces for knowledge, creativity, and new ideas, and what that means for meetings and destinations.
2 months ago
If you think the global airline industry is impervious to change but in need of major disruption, you’re not alone. That’s why Skift and the Accenture Amadeus Alliance launched their first Air Pitch Startup Competition to highlight three companies that are bringing innovation to the sector.
2 months ago
Phillip Jones, president and CEO of VisitDallas, joined Greg Oates, SkiftX’s editor-at-large, at Skift Global Forum 2018 to discuss the value in banding together with fellow organizations and stakeholders to fight discriminatory legislation.
2 months ago
CEO and co-founder of Travelsify and SkiftX’s editor-at-large sat down at Skift Global Forum 2018 to discuss how hotels can tell better brand stories.
2 months ago
Cvent’s senior vice president, hospitality cloud shares what the company is all about and its view of what’s in store for both live meeting inventory and industry tech tools.
3 months ago
Demand for extended stay and alternative accommodation options is on the rise in the business travel sector. But according to Bridgestreet CEO & President Sean Worker, not all extended stay inventory is created equal.
6 months ago
According to Accenture, a “living business” is a company that marries technology innovation and an agile corporate culture to ensure its relevance amid always changing consumer expectations.
6 months ago
The future of brand engagement relies on connecting product attributes and customer preferences on a much deeper level than before. Hospitality and travel is finally catching up with other industries.
6 months ago
Consumers are starting to realize that the negative effects of our increasing technology usage are very real. Airline industry leaders recently discussed what this means for the experiences they offer.
7 months ago