Wellness may be booming, but there’s still plenty of opportunity to do something new, said Octave Institute founder Fred Tsao. His holistic vision, based around the idea of Quantum Leadership, could become a new model for the sector.
1 month ago
In an era of “big data,” it’s easy to overlook the fact that meeting planner feedback is one of the most powerful tools that hospitality companies can use to drive repeat business and boost event revenue.
1 month ago
Mobile payments are already commonplace in parts of Asia — China particularly — but as travelers adopt these tools, travel companies will need both local expertise and deep technological capabilities to make sure their guests can pay when and how they like.
1 month ago
Artificial intelligence was a hot topic at this year’s Skift Forum Europe in London. In this video recap from the event, we learn more about how Tinyclues is helping travel brands like Thomas Cook use AI to deliver more personalized shopping and buying experiences to customers at scale.
1 month ago
Today’s travel industry marketers face an increasingly complicated path to reach and influence their customers. In this video recap of a conversation from Skift Forum Europe 2019, we hear how Accenture and Radisson Hotel Group are helping tackle some of these challenges.
1 month ago
Artificial intelligence was a hot topic at this year’s Skift Forum Europe in London. In this video recap from the event, we learn more about how Travelsify is using AI to help unlock unexpected insights about hotels and their brands hidden within customer review data.
1 month ago
Airlines have reaped huge rewards in recent years from sales of ancillary products. But as we discovered during this Skift Global Forum panel, their future success is by no means assured. Airlines will need to learn to think more like retailers, using what they know about customers to deliver the right products and services that meet passengers’ constantly changing needs.
6 months ago
Combining their insights on consumer spending trends and strong connections to vendors around the world, Mastercard has the unparalleled ability to help companies across the travel landscape harness insights and embrace challenges to enhance their businesses.
7 months ago
Personalization is already a critical component of today’s travel industry business strategy. But as we learned from this Skift Global Forum panel, the industry now needs to evolve beyond personalization to embrace “hyper-relevance,” a practice where companies use customer insights to better serve the constantly changing needs of travelers.
8 months ago
Matt Heidkamp
We’re launching a new platform that examines the evolving role of cities as collision spaces for knowledge, creativity, and new ideas, and what that means for meetings and destinations.
8 months ago
If you think the global airline industry is impervious to change but in need of major disruption, you’re not alone. That’s why Skift and the Accenture Amadeus Alliance launched their first Air Pitch Startup Competition to highlight three companies that are bringing innovation to the sector.
8 months ago
Phillip Jones, president and CEO of VisitDallas, joined Greg Oates, SkiftX’s editor-at-large, at Skift Global Forum 2018 to discuss the value in banding together with fellow organizations and stakeholders to fight discriminatory legislation.
8 months ago