Salesforce

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Executive Q&A: Why Covid-19 Will Bring a Shift Toward Personalized, Experiential-Based Loyalty Programs

Executive Q&A: Why Covid-19 Will Bring a Shift Toward Personalized, Experiential-Based Loyalty Programs

Salesforce + Skift

The Covid-19 pandemic has shown that travel brands need to rethink consumer trust and loyalty to adapt to the new normal and truly deliver the personalized experiences that today’s customers expect. The stakes are higher than ever.

2 months ago

Sponsored
Travel’s Loyalty Renaissance: Moving from Points to Personalization

Travel’s Loyalty Renaissance: Moving from Points to Personalization

Salesforce + Skift

In this video from Skift’s Travel's Path Forward: Loyalty summit, we learn more about how loyalty strategies are evolving in the travel industry as brands look to deliver more value and better experiences to customers.

2 months ago

Sponsored
Using the Power of Integrated Systems to Drive Next-Level Personalization

Using the Power of Integrated Systems to Drive Next-Level Personalization

Salesforce + Skift

Gone are the days when “legacy systems” could explain away a travel brand’s inability to deliver next-level personalization.

11 months ago

Sponsored
Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Salesforce + Skift

Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.

1 year ago

Sponsored
How Advanced Tech is Helping Hotels Humanize the Guest Experience

How Advanced Tech is Helping Hotels Humanize the Guest Experience

Salesforce + Skift

The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences.

1 year ago