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Executive Q&A: Connecting the Dots Between Loyalty and Design

Executive Q&A: Connecting the Dots Between Loyalty and Design

ICF Next + Skift

Travel brands are beginning to embrace the principles of human-centered design to rethink the way they develop products and experiences. But where does loyalty fit into the equation? Empathy and giving the customer a seat at the table is a great place to start.

4 weeks ago