ICF Next

Sponsored
Skift Global Forum 2019: How Travel Leaders are Rethinking Customer Experience

Skift Global Forum 2019: How Travel Leaders are Rethinking Customer Experience

ICF Next + Skift

Travel leaders are optimizing the customer experience through more thoughtful, human-centered design and technologies across the traveler journey. Here are our top takeaways from Skift Global Forum 2019.

9 months ago

Sponsored
Executive Q&A: Connecting the Dots Between Loyalty and Design

Executive Q&A: Connecting the Dots Between Loyalty and Design

ICF Next + Skift

Travel brands are beginning to embrace the principles of human-centered design to rethink the way they develop products and experiences. But where does loyalty fit into the equation? Empathy and giving the customer a seat at the table is a great place to start.

10 months ago