IBM

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Executive Q&A: Dee Waddell from IBM on How Technology Must Converge to Deliver a Seamless Airline Experience

Executive Q&A: Dee Waddell from IBM on How Technology Must Converge to Deliver a Seamless Airline Experience

IBM + Skift

For airlines to deliver a seamless passenger experience, technology, people, and systems must connect on the back end.

3 weeks ago

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Four Ways Tech Can Optimize Airline Operations and Improve Customer Satisfaction

Four Ways Tech Can Optimize Airline Operations and Improve Customer Satisfaction

IBM + Skift

The best airline solutions lie at the intersection of data, people, and technology that makes sense of the data and connects the people.

2 months ago

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Mobile Solutions Evolve as a Key Driver for Personalization In The Airline Industry

Mobile Solutions Evolve as a Key Driver for Personalization In The Airline Industry

IBM + Skift

Airline employees, in spite of being the first point of contact for most airline passengers, often don’t have access to the right data at the right time. Empowering them with the appropriate tools is imperative for driving real personalization and loyalty in the future.

5 months ago

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Travel Operations and Maintenance Are Getting Smarter With AI

Travel Operations and Maintenance Are Getting Smarter With AI

IBM + Skift

Smart technology is increasingly improving how airlines, railways, and other sectors ensure smooth experiences for travelers. For travel companies using these cognitive systems, that means saving time and costs, reducing delays, and optimizing efficiency.

2 years ago

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From Novelty to Game Changer: AI and the Future of Work in the Travel Industry

From Novelty to Game Changer: AI and the Future of Work in the Travel Industry

IBM + Skift

Smart technology is playing an increasingly important role in our lives. At home, we playfully bark orders and pose hypothetical questions to virtual assistants such as Siri and see them getting smarter over time. The reality is that interconnected, cognitive technology is on the brink from moving from novelty to essential on the home front. For business, it’s a game changer.

2 years ago

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Video: What The Rise of Cognitive Tech Means for Travelers

Video: What The Rise of Cognitive Tech Means for Travelers

IBM + Skift

We’re at the dawn of the cognitive era, where the implementation of machine-learning tech is making everything from the traveler experience to back-end logistics smarter and more streamlined.

2 years ago