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On Experience

Hotels

What’s Missing in Wellness Hospitality?

We're in the first inning of wellness innovation in hospitality. There's a lot more science, integration, and bold new ideas yet to surface. Here's a look at how the space will evolve in the next few years.

What’s Missing in Wellness Hospitality?

Luxury

Minor Hotels Founder Offers Lessons in Bottom-Up Entrepreneurship

Minor Hotels founder William Heinecke has had quite the entrepreneurial journey. As an American expat, he started his entire empire of businesses in Thailand from the age of 17. Here he shares thoughts about the state of hospitality, luxury, and embedding social good into the core of his properties.

Minor Hotels Founder Offers Lessons in Bottom-Up Entrepreneurship

Airlines

Cathay Pacific’s Long View on Investing Outside of Its Jets

The so-called soft product is often the first to get the knife as airlines undergo turnarounds. Thanks to patient, long-term investors and the desire to be customer-centric, Cathay is investing in its lounges and end-to-end experiences even in the middle of a business turnaround.

Cathay Pacific’s Long View on Investing Outside of Its Jets

Tourism

Creating Hospitality in an Inhospitable Place

Creating a hospitality experience at scale in the middle of one of the world's largest deserts is quite the challenge. But from the isolation springs problem-solving, tight and cohesive teams, and having to make do and get creative.

Creating Hospitality in an Inhospitable Place

Hotels

A Few Friendly Suggestions for Modern Hoteliers

The state of hospitality is indeed strong, but there's always room for a few nips, tucks, and optimization. Here are a few ideas that modern hoteliers can crib from.

A Few Friendly Suggestions for Modern Hoteliers

Tourism

Oman Is Preparing to Be the Perfect Introduction to the Middle East

Oman represents one of the most fascinating opportunities in modern tourism. And thankfully, the country seems to be taking the right steps to realize the vast potential.

Oman Is Preparing to Be the Perfect Introduction to the Middle East

Luxury

The Best Luxury Experiences for Summer Travel

There are a lot of discerning experiences vying for a customer's money. Here are some worth your time as you set out on the road this summer.

The Best Luxury Experiences for Summer Travel

Hotels

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

Hotels

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

The power of a great lobby is a huge differentiator in hospitality. Hotels shouldn't forget its power. In fact, they should double down.

Why the Hotel Lobby Is the Perfect Antidote to Airbnb

Tourism

How to Make Abu Dhabi a Real Destination and Not Just a Stopover

Abu Dhabi has a long way to go to become a destination and not just a stopover. Here are some ideas.

How to Make Abu Dhabi a Real Destination and Not Just a Stopover