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Business of Loyalty

Business Travel

Why Marriott’s New Dynamic Pricing May Not Leave Bonvoy Members Joyous

Marriott's new pricing structure will help it better control inventory during high and low seasons — but as a result, some travelers may find it harder to find deals on their favorite vacation properties.

Why Marriott’s New Dynamic Pricing May Not Leave Bonvoy Members Joyous

Business Travel

TripAdvisor Plots Loyalty Program in Campaign Against Google

A loyalty program from TripAdvisor could be a strong incentive for unaffiliated travelers to drive business to the online booker. But TripAdvisor will need to offer a unique program to change established user habits.

TripAdvisor Plots Loyalty Program in Campaign Against Google

Airlines

United Partners With Clear to Give Elite Frequent Flyers Discounted Screening

This partnership is good news for United's most frequent customers. But will the deal between Clear and United enable the tech company to get a leg up on TSA PreCheck's dominance?

United Partners With Clear to Give Elite Frequent Flyers Discounted Screening

Hotels

Hilton Sees Loyalty Surge From Higher Traveler Engagement

New tools geared for driving engagement at Hilton have created strong growth in its loyalty program. But does Marriott also get part of the credit?

Hilton Sees Loyalty Surge From Higher Traveler Engagement

Airlines

British Airways Tests Award Seats Without Hefty Taxes

Could the end of the era of high award taxes and fees at British Airways be nigh? A new trial from the carrier is pushing the fees down on some award seats to only £1.

Airlines

Delta Sees Stronger Direct Sales From Loyal Customers

Delta's strategy now appears to be driving loyalty in a different way: Instead of flying on the carrier because of SkyMiles, passengers simply want to fly on a better product.

Airlines

Delta’s Economy Upgrades Put Product Over Loyalty

It used to be that hardcore loyalty nerds would avoid Delta's SkyMiles program because of its poor earning and redeeming channels. Now thanks to constant product improvements, those concerns may be moot.

Delta’s Economy Upgrades Put Product Over Loyalty

Business Travel

Accor and Air France-KLM Link Loyalty Accounts in Unique Partnership

A new partnership launched by France's biggest hotel chain and biggest airline will allow loyalty members to benefit from spending money anywhere within the network. It's a lucrative and free perk for business travelers, which harks back to a more generous time in the loyalty game.

Airlines

Basic Business Class Fares Set Landmines for Frequent Flyers

A new series of unbundled business class fares coming to market pushes many frequent flyer benefits to the side. For those religious about loyalty programs, the fares are worth avoiding.

Business Travel

Hyatt Plots Next Moves in Its Loyalty Chess Game

Hyatt has big plans for its World of Hyatt loyalty program, as illustrated by a recent presentation by CEO Mark Hoplamazian and yet another partnership in the works.

Hyatt Plots Next Moves in Its Loyalty Chess Game