Airline Insiders

Airlines

Airlines Rack Up Big Margins From Premium Seat Sales

A skeptic might say airlines are doing so well selling premium seats because their standard offering is getting worse. There's some truth to that. But airlines have also gotten better at targeting passengers with the right offers for them.

Brian Sumers, Skift | 5 years ago

Airlines Rack Up Big Margins From Premium Seat Sales

Airlines

Longer Flights Have Hong Kong Airlines Rethinking Customer Experience

We'd love to see an airline rethink the business class experience. Perhaps one might retire all the fluff, like the multi-course attempts at fine dining, served on tablecloths. But people apparently like the business class pageantry, so it sticks around, even on new entrants, like Hong Kong Airlines.

Brian Sumers, Skift | 6 years ago

Longer Flights Have Hong Kong Airlines Rethinking Customer Experience

Airlines

American Airlines Knows if You’ve Been Cheating on It With a Competitor

If you're a high-value American Airlines customer, the carrier knows a lot about you. Now it wants to leverage that data in a more sophisticated way.

Brian Sumers, Skift | 6 years ago

American Airlines Knows if You’ve Been Cheating on It With a Competitor