Services

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Sponsored
Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Salesforce + Skift

Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.

6 months ago

Sabre Hunts for More Tech Deals to Overcome Sales Slump

Sabre Hunts for More Tech Deals to Overcome Sales Slump

Sean O'Neill, Skift

Sabre's management must have seen this quarter's sales slowdown coming. After all, the company's prior management had underspent in the research and development work necessary to keep its sales growth humming. Sabre's new leaders have been investing in its long-term growth, but the payoff in sales growth may take awhile.

7 months ago

Sponsored
How Connected Employees Can Enhance Customer Experiences in Real Time

How Connected Employees Can Enhance Customer Experiences in Real Time

Microsoft + Skift

Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key.

8 months ago

Travelport CEO Gordon Wilson Will Exit Role

Travelport CEO Gordon Wilson Will Exit Role

Andrew Sheivachman, Skift

Gordon Wilson will leave Travelport after taking the company private. The company has a travel technology veteran lined up to take the reins, and Travelport needs all the help it can get to compete against Sabre and Amadeus.

8 months ago

6 Big Travel Takeaways From Skift Tech Forum

6 Big Travel Takeaways From Skift Tech Forum

Dennis Schaal and Sean O'Neill, Skift

The travel industry is obsessed with Big Data and artificial intelligence. The genie is out of the bottle. But the best way to use it will trigger an intense debate and much soul-searching.

8 months ago

Private Equity Takes Control of Cendyn in a Bet on Hotel Tech

Private Equity Takes Control of Cendyn in a Bet on Hotel Tech

Sean O'Neill, Skift

Many hoteliers will be watching what Cendyn's new president, Tim Sullivan, does to grow his company's software suite, which offers tools for automated marketing, business intelligence, and group sales management. Can it fend off competitors?

8 months ago

RateGain Acquires BCV, Gains Momentum in Hotel Tech Consolidation

RateGain Acquires BCV, Gains Momentum in Hotel Tech Consolidation

Sean O'Neill, Skift

RateGain, a travel tech company backed by private equity, said it has begun a roll-up of hotel tech vendors. It joins a party led by Shiji, Amadeus, Accel-KKR-backed Travel Tripper, Sabre, and Jonas Software.

8 months ago

Skift Tech Forum: Amadeus Says Computer Vision Models Will Disrupt Aviation Tech

Skift Tech Forum: Amadeus Says Computer Vision Models Will Disrupt Aviation Tech

Sean O'Neill, Skift

Computer vision algorithms will have a huge impact on airline and airport operations, according to Marion Mesnage, who heads up the research and innovation team at Amadeus, the travel tech giant.

9 months ago

Travelport Finally Goes Private This Week in $4.4 Billion Deal

Travelport Finally Goes Private This Week in $4.4 Billion Deal

Sean O'Neill, Skift

By the end of this week, Travelport is expected to leave the public markets in a $4.4 billion leveraged buyout. After months of waiting, the company can finally move on to its next steps.

9 months ago

Lonely Planet to Revamp Its Guidebooks, Starting With China

Lonely Planet to Revamp Its Guidebooks, Starting With China

Isaac Carey, Skift

CEO Luis Cabrera has big plans to invest in digital opportunities, but right now the company is still in the experimental stage.

9 months ago

Amadeus Traveler Data Exposed in a Thwarted Data Leak

Amadeus Traveler Data Exposed in a Thwarted Data Leak

Sean O'Neill, Skift

Case closed. But data breaches seem never-ending.

9 months ago

How Sabre Is Tackling Its Airline Tech Challenges

How Sabre Is Tackling Its Airline Tech Challenges

Sean O'Neill, Skift

Sabre has sold operational tools to airlines for years, but the business unit became complacent. CEO Sean Menke has revved up the travel tech company's metabolism. But it will take at least a year for his turnaround to kickstart renewed revenue growth in this unit.

9 months ago