Sean O'Neill, Skift
For too long, Oracle Hospitality, a giant in the hotel tech space, has prioritized internal needs. Now it's changed its tune. It says it's making hotels the boss. The long overdue customer-first approach is laudable. But there's still work to do.
2 weeks ago
Sean O'Neill, Skift
Amadeus was smart to acquire Optym's well-regarded software for helping airlines optimize their flight networks. While this deal is small, the tech giant is signaling its commitment to the airline technology and airport services space that goes beyond its traditional business in distribution.
2 weeks ago
Sean O'Neill, Skift
It's notable that we had a much easier time finding experts who supported Sabre's proposed merger of Farelogix than opponents. But this court case will be decided on legal nuances, and its outcome is impossible to predict. We pity the judge who has to endure this crash course in airline technology and distribution.
3 weeks ago
SessionM + Skift
Airlines are taking cues from sectors outside the travel industry, including dining, wellness, and retail to better target and engage with their passengers. The key to success is delivering personalized messages through the smarter and secure use of customer data, experts said.
5 months ago
Sean O'Neill, Skift
Global payments technology and rules are changing swiftly, led by seamless innovations in Asia that are making life easier for consumers. Travel companies of all sizes are finally taking action in order to stay competitive.
3 weeks ago
Sean O'Neill, Skift
With this deal, Wex now becomes a powerhouse in assisting business-to-business travel payments worldwide. The deal also gives cash to seller Travelport, which might use the money to expand its airline tech offerings.
3 weeks ago
Nancy Trejos and Sean O'Neill, Skift
Accor recently rebranded its loyalty program under the phrase "Live Limitless." The company needs to replace its limited technology structure to meet that ambition, and this deal represents a huge commercial win for Sabre.
3 weeks ago
Sean O'Neill, Skift
Oracle Hospitality's Alex Alt sees two gaps in his company's suite: distribution services and customer relationship management tools. Yet the opportunities with both are dynamic, not static, because of fast shifts in hotel company priorities and traveler behaviors. That will require Alt to be one very adaptable executive.
4 weeks ago
Dennis Schaal, Skift
Airlines, hotels, and booking sites have divergent reasons for leaning into or out of TV advertising. Attracting more direct bookers is always a goal, but sometimes competitive reasons, or the emergence of new platforms, skew the TV budgets.
1 month ago
Richard Whiddington, Jing Travel
Singapore is ahead of the curve when it comes to its Chinese inbound strategy. It's the first country destination to roll out a WeChat Mini Program specifically targeted to Chinese business travelers attending meetings and events.
1 month ago
Angela Silva, Skift Research
Loyal customers may love your product and service, but the goal is to get them to spread the word. Here's everything you need to know about Net Promoter Score and how to retain, grow, and convert brand advocates.
2 months ago
Sean O'Neill, Skift
IHG represents a broader industry trend in that it's getting tougher with online travel agencies and wholesalers in the West while becoming more experimental with online travel sellers in Asia, where it needs help to grow its sales. Its use of new technologies to try to keep its strategy coordinated and to boost revenue are eye-catching.
3 months ago
