Services

Oracle Hospitality Takes Hotel and Vendor Gripes Seriously At Last

Oracle Hospitality Takes Hotel and Vendor Gripes Seriously At Last

Sean O'Neill, Skift

For too long, Oracle Hospitality, a giant in the hotel tech space, has prioritized internal needs. Now it's changed its tune. It says it's making hotels the boss. The long overdue customer-first approach is laudable. But there's still work to do.

2 weeks ago

Amadeus Buys Optym’s Flight Network Planning Tech

Amadeus Buys Optym’s Flight Network Planning Tech

Sean O'Neill, Skift

Amadeus was smart to acquire Optym's well-regarded software for helping airlines optimize their flight networks. While this deal is small, the tech giant is signaling its commitment to the airline technology and airport services space that goes beyond its traditional business in distribution.

2 weeks ago

What the Sabre-Farelogix Antitrust Trial Could Reveal About Airline Technology

What the Sabre-Farelogix Antitrust Trial Could Reveal About Airline Technology

Sean O'Neill, Skift

It's notable that we had a much easier time finding experts who supported Sabre's proposed merger of Farelogix than opponents. But this court case will be decided on legal nuances, and its outcome is impossible to predict. We pity the judge who has to endure this crash course in airline technology and distribution.

3 weeks ago

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How Airlines Are (Finally) Stepping Up Their Loyalty Programs with Big Data

How Airlines Are (Finally) Stepping Up Their Loyalty Programs with Big Data

SessionM + Skift

Airlines are taking cues from sectors outside the travel industry, including dining, wellness, and retail to better target and engage with their passengers. The key to success is delivering personalized messages through the smarter and secure use of customer data, experts said.

5 months ago

Travel Megatrends 2020: Travel Payments Find Path to Painless

Travel Megatrends 2020: Travel Payments Find Path to Painless

Sean O'Neill, Skift

Global payments technology and rules are changing swiftly, led by seamless innovations in Asia that are making life easier for consumers. Travel companies of all sizes are finally taking action in order to stay competitive.

3 weeks ago

Wex Buys Enett From Travelport for $1.7 Billion in a Travel Payments Mashup

Wex Buys Enett From Travelport for $1.7 Billion in a Travel Payments Mashup

Sean O'Neill, Skift

With this deal, Wex now becomes a powerhouse in assisting business-to-business travel payments worldwide. The deal also gives cash to seller Travelport, which might use the money to expand its airline tech offerings.

3 weeks ago

Accor Taps Sabre for Pilot of Major Hotel Tech Project

Accor Taps Sabre for Pilot of Major Hotel Tech Project

Nancy Trejos and Sean O'Neill, Skift

Accor recently rebranded its loyalty program under the phrase "Live Limitless." The company needs to replace its limited technology structure to meet that ambition, and this deal represents a huge commercial win for Sabre.

3 weeks ago

Oracle Hospitality’s New Boss Sees Gaps in Its Hotel Tech Portfolio

Oracle Hospitality’s New Boss Sees Gaps in Its Hotel Tech Portfolio

Sean O'Neill, Skift

Oracle Hospitality's Alex Alt sees two gaps in his company's suite: distribution services and customer relationship management tools. Yet the opportunities with both are dynamic, not static, because of fast shifts in hotel company priorities and traveler behaviors. That will require Alt to be one very adaptable executive.

4 weeks ago

How Much Did Big Travel Companies Spend on TV Ads in 2019?

How Much Did Big Travel Companies Spend on TV Ads in 2019?

Dennis Schaal, Skift

Airlines, hotels, and booking sites have divergent reasons for leaning into or out of TV advertising. Attracting more direct bookers is always a goal, but sometimes competitive reasons, or the emergence of new platforms, skew the TV budgets.

1 month ago

Singapore Launches WeChat Mini Program Catering to Chinese Bleisure Travelers

Singapore Launches WeChat Mini Program Catering to Chinese Bleisure Travelers

Richard Whiddington, Jing Travel

Singapore is ahead of the curve when it comes to its Chinese inbound strategy. It's the first country destination to roll out a WeChat Mini Program specifically targeted to Chinese business travelers attending meetings and events.

1 month ago

Decoding a Viable Metric for Measuring Customer Loyalty in Travel

Decoding a Viable Metric for Measuring Customer Loyalty in Travel

Angela Silva, Skift Research

Loyal customers may love your product and service, but the goal is to get them to spread the word. Here's everything you need to know about Net Promoter Score and how to retain, grow, and convert brand advocates.

2 months ago

IHG Is Changing How It Distributes Its Hotel Rates to Boost Direct Bookings

IHG Is Changing How It Distributes Its Hotel Rates to Boost Direct Bookings

Sean O'Neill, Skift

IHG represents a broader industry trend in that it's getting tougher with online travel agencies and wholesalers in the West while becoming more experimental with online travel sellers in Asia, where it needs help to grow its sales. Its use of new technologies to try to keep its strategy coordinated and to boost revenue are eye-catching.

3 months ago