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From Novelty to Game Changer: AI and The Future of Work in the Travel Industry

From Novelty to Game Changer: AI and The Future of Work in the Travel Industry

IBM + Skift

Smart technology is playing an increasingly important role in our lives. At home, we playfully bark orders and pose hypothetical questions to virtual assistants such as Siri and see them getting smarter over time. The reality is that interconnected, cognitive technology is on the brink from moving from novelty to essential on the home front. For business, it’s a game changer.

4 days ago

Oracle Hospitality Stumbled in Micros Integration But Says It Has Recovered

Oracle Hospitality Stumbled in Micros Integration But Says It Has Recovered

Sean O'Neill, Skift

Oracle Hospitality doesn't fold sheets, bus tables, or stock shelves, but its software does keep hotels in order. It's taking a few years for the company to get itself in order, too.

2 weeks ago

Artificial Intelligence and Job Fears Lead to Calls for Universal Pay

Artificial Intelligence and Job Fears Lead to Calls for Universal Pay

Cathy Bussewitz, Associated Press

Alaska already distributes an oil dividend to residents regardless of their work status. Now tourism-heavy Hawaii wants to explore the idea of a guaranteed universal income. The current way of doing things won't be tomorrow's way of doing things so it doesn't hurt to explore creative ways of solving seeming-intractable problems.

3 weeks ago

Tech Adoption for Event Organizers Is Spotty

Tech Adoption for Event Organizers Is Spotty

Dave Montali, Skift

Increasing competition in the event sector has attracted more technology companies to provide solutions for current bottlenecks.

3 weeks ago

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From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

[24]7 + Skift

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more!

1 month ago

4 Takeaways on the Future of Travel Distribution and the Accompanying Channel Shock

4 Takeaways on the Future of Travel Distribution and the Accompanying Channel Shock

Andrew Sheivachman, Skift

Airlines around the world are looking to revamp their distribution and merchandising efforts. Most of the innovation is happening in Europe right now, but U.S. airlines are starting to experiment, as well.

1 month ago

Travel Payments Sees $10.4 Billion Merger That Makes Worldpay a Stronger Competitor

Travel Payments Sees $10.4 Billion Merger That Makes Worldpay a Stronger Competitor

Sean O'Neill, Skift

Vantiv's $10.4 billion acquisition of Worldpay creates a payments-processing powerhouse with a huge hand in helping travel businesses boost online and mobile purchases. Due to competition from new rivals, fees are unlikely to spike yet.

1 month ago

IBM Watson-Powered Augmented Intelligence Seeks an Edge in Travel Marketing

IBM Watson-Powered Augmented Intelligence Seeks an Edge in Travel Marketing

Sean O'Neill, Skift

Five years ago, no one thought about IBM as being a big seller of digital marketing tools to travel companies. That's changed. Big Blue has landed some big deals. Yet the easy wins may be behind it.

2 months ago

Channel Shock: The Future of Travel Distribution

Channel Shock: The Future of Travel Distribution

Andrew Sheivachman, Skift

The global distribution systems aren't going anywhere. Innovation, however, is happening in the margins of the travel distribution marketplace, with airlines seeking to regain control of their destiny.

2 months ago

Travelport CEO Is ‘Super Skeptical’ About American Airlines Strategy

Travelport CEO Is ‘Super Skeptical’ About American Airlines Strategy

Sean O'Neill, Skift

American is creating a new distribution path that might tweak the role companies like Travelport play in distribution. Travelport boss Gordon Wilson tells us he's skeptical. We remain undecided.

2 months ago

Flight-Search Company Vayant Travel Sold to PROS for $35 Million

Flight-Search Company Vayant Travel Sold to PROS for $35 Million

Sean O'Neill, Skift

Vayant is a tech vendor that has never caught the imaginations and wallets of travel companies to the same degree as a few of its peers have. This has all the attributes of a soft landing.

2 months ago

Sabre Axes 900 Workers to Revamp Some of Its Business Lines

Sabre Axes 900 Workers to Revamp Some of Its Business Lines

Sean O'Neill, Skift

By cutting the management ranks, Sabre's new CEO Sean Menke addresses a gripe of "management bloat" among workers writing on review sites like Glassdoor. He also wisely cuts costs to fund new investment.

2 months ago