Mobile

Opportunities for the 15 Ways Travelers Use Mobile: Skift Research

Opportunities for the 15 Ways Travelers Use Mobile: Skift Research

Meghan Carty, Skift Research

If there is a common thread throughout the in-destination journey today, it’s mobile. Even so, gaps exist in mobile usage between parts of the journey and the key players in each part. For those that are behind, it’s urgent to play catch-up.

3 days ago

All The Ways U.S. Travelers Use Mobile at Destinations: New Skift Research

All The Ways U.S. Travelers Use Mobile at Destinations: New Skift Research

Meghan Carty, Skift Research

From finding things to do, to making spontaneous bookings, and more, mobile has a role to play at each part of the in-destination journey. Travel brands that can add value to this mobile journey have a lot to gain.

1 week ago

Technologies Every Hotelier Needs to Understand: Latest From Skift Research

Technologies Every Hotelier Needs to Understand: Latest From Skift Research

Rebecca Stone, Skift Research

The hotel industry needs to catch up with the times when it comes to technology, and we're not just talking about cloud offerings and software-as-a-service technologies. The smart hotelier of today is investing in next generation tech capabilities such as artificial intelligence, machine learning, voice capabilities, virtual reality, robotics, and more, but all with the guest experience in mind.

2 weeks ago

New Skift Research Report: Challenges for Hotels to Streamline Back-End Technologies

New Skift Research Report: Challenges for Hotels to Streamline Back-End Technologies

Rebecca Stone, Skift Research

The hotel tech stack of today should focus entirely on the customer journey and be arranged so that it provides guests a seamless experience. A hotel tech stack that is not integrated on the back-end will feel fragmented on the front-end.

3 weeks ago

Americans Won’t Ditch Phones on Vacation Despite Travel Industry’s Digital Detox Push

Americans Won’t Ditch Phones on Vacation Despite Travel Industry’s Digital Detox Push

Dan Peltier, Skift

Travel is more accessible today than ever before because of mobile devices and the travel industry knows this. We don't see anything wrong with nudging travelers to look up from their devices every now and then, but promoting a device-free vacation reads a little tone-deaf in 2018.

2 months ago

Why a Smart Mobile Strategy Is Essential to Luring Chinese Travelers

Why a Smart Mobile Strategy Is Essential to Luring Chinese Travelers

Meghan Carty, Skift Research

Chinese outbound travelers have distinct and evolving behaviors and preferences that affect the way they travel. The best strategies to appeal to this market are built on a clear understanding of these nuances.

2 months ago

Judge Denies Trump Administration Request to Toss Suit Over Electronics Searches

Judge Denies Trump Administration Request to Toss Suit Over Electronics Searches

Erik Larson, Bloomberg

This lawsuit over searches of laptops and cellphones will proceed, but in the meantime travelers need to think seriously about data privacy when they're crossing U.S. borders.

2 months ago

New Skift Research Report Offers Best Practices For Attracting Chinese Tourists

New Skift Research Report Offers Best Practices For Attracting Chinese Tourists

Meghan Carty, Skift Research

Chinese outbound travel continues to boom and shows high potential for future growth. Travel brands and destinations need to understand the evolving behaviors and preferences of Chinese travelers in order to most effectively appeal to this market.

2 months ago

Starwood Preferred Guest Offers Extra Points for Mobile Check-Ins

Starwood Preferred Guest Offers Extra Points for Mobile Check-Ins

Grant Martin, Skift

Mobile check-in isn't new for a hotel to roll out, but the Starwood Preferred Guest promotion could help it go more mainstream.

3 months ago

Mastercard Profit Rises Due to International Travel Spending

Mastercard Profit Rises Due to International Travel Spending

Jenny Surane, Bloomberg

Lower fees and sweetened rewards? That might actually resonate with some travelers who suffer from loyalty program fatigue.

3 months ago

Marriott Shows Strength in Loyalty But Skift Research Underscores Hospitality’s Challenges

Marriott Shows Strength in Loyalty But Skift Research Underscores Hospitality’s Challenges

Rebecca Stone, Skift Research

Consumer sentiment towards the majority of hotel loyalty programs has been improving over the past five years and the breadth of programs is also growing, but the path to real customer loyalty isn't that simple.

3 months ago

Apple Competitors for Photo Apps Offer New Alternatives for Travelers

Apple Competitors for Photo Apps Offer New Alternatives for Travelers

Nikki Ekstein, Bloomberg

Selling smartphones and cameras is easy compared to making software for managing digital photo collections that consumers will actually use. But a few companies are giving Apple a run for its market share.

3 months ago