Lyft launched an on-time pick-up promise when riders schedule an airport trip, and if the driver is 10 minutes or more late, the company pledges to shell out $100 in Lyft cash to passengers if they ended up needing to use another service such as Uber or a taxi.
Screengrabs of the Lyft app. Source: Lyft
“To help ensure all of your scheduled rides will be there when you need them, drivers can accept the ride in advance and they earn more on scheduled rides than standard rides,” Lyft stated in its announcement. “Scheduled rides are also the first priority to be matched to a driver. If you’re not picked up-on time for a scheduled ride to the airport, you’ll automatically get Lyft Cash credit.”
Lyft pledged to pay passengers $20 in Lyft cash if their scheduled ride arrives more than 10 minutes late; $50 if they still had not been match with a driver 10 minutes after the scheduled pickup, and an additional $50 if the driver was a no-show 10 minutes after the scheduled meet-up and passengers needed to take another service. They can submit a receipt that the took an Uber or another service by tapping help in the Lyft app.
Of course, you can only use the Lyft cash credit on a Lyft ride — but it’s the passenger’s compensation when forced to use another service when the Lyft driver is tardy or doesn’t show up.
Many U.S. customers can choose between taking Lyft, Uber, other rideshare services, and taxis so Lyft hopes the on-time pickup promise will sway passenger decisions.
Lyft also introduced a service where customers can schedule rides up to 30 days ahead and can lock in that price.