Skift Travel News Blog

Short stories and posts about the daily news happenings around the travel industry.

Airlines

AirAsia Superapp Topped 10 Million Monthly Active Users in the Second Quarter

2 months ago

As travel recovers in Southeast Asia, the AirAsia superapp saw the ranks of its monthly active users reach more than 10.6 million in the second quarter with an assortment of services, Capital A stated Monday in releasing the airline group’s preliminary operating statistics.

AirAsia Super App. AirAsia

On the digital front, the AirAsia superapp saw its monthly active users rise 236 percent year over year to more than 10.6 million in the quarter that ended June 30, and that represented a 70 percent jump compared with the first quarter. Category leader Grab in Singapore had about three times the number of users in the first quarter, which was the latest statistics available.

Capital A, formerly known as AirAsia Group Berhad, said the rise in its monthly active users can be attributed to “the strong return of travel” and efforts to attract new users for the mobile app.

Capital A

Transactions, boosted by increases in flights, ridesharing, the Kiwi.com-powered booking of airlines outside the group, and the company’s subscription discount service Super+, rose 524 percent to nearly 4.9 million in the second quarter.

The release of these preliminary operating statistics did not include revenue numbers or transaction values.

Capital A’s BigPay fintech offering, with new products such as the DuitNow QR code merchant payments and money transfers, saw the number of customers with an active card increase 62 percent year over year to more than 1.2 million.

The company’s logistics business, Teleport, saw its cargo tonnage fall 27 percent year over year because of the tough lockdowns in China that began in March. Deliveries, however, soared 630 percent year over year to 1.15 million because of a new e-commerce platform that the company began using during the second quarter, Capital A said.

Malaysia-based Capital A said its passenger numbers in the second quarter leaped 633 percent, and its load factor of 84 percent was its highest since 2020.

Online Travel

Hopper Fintech Products Now Being Bought by 70 Percent of Its Ticket Bookers

4 months ago

A fascinating interview with Hopper founder and CEO Frederic Lalonde on A16Z’s Future, with a deep dive on his thinking about superapps in travel and Hopper’s potential path into becoming one. In it, a nugget that now 70 percent Hopper’s revenues are coming from their add-on fintech produces, AND 70 percent of ticket bookers through Hopper’s app and site are now adding one or more these products to their shopping cart as part of the buying process, the average being 1.7, according to Frederic.

From the interview:

“With technology, if you’re able to predict things, if you’re able to create a digital experience, in principle, you should be able to cancel out every possible risk that you face when you travel. It turns out that A) you can, and B) that almost everybody has one thing that they worry about when they travel — some people care about prices, others care about arriving on time, some people just are worried the hotel is going to suck. But nobody worries about everything going wrong. Today, at least one of these add-ons are attached to 70% of the travel transactions we sell. When customers buy them, they average 1.7 per booking.”

On his superapp-in-travel ambitions: “I believe it’s a Western anomaly that Amazon isn’t into travel, that Facebook doesn’t sell anything, and that Snapchat does no e-commerce. I think it’s because we’re used to a Western construction for older people that is slowly getting eroded. And just like QR codes, just like text, as people adopt the technologies, we’re going to become more and more Easternized.

It stands to reason that either one of the travel companies will add high-frequency purchases to what they’re doing. We’re one contender for that. Or a high-frequency app that does delivery, like Uber, will get into travel. Or one of the e-comm companies is going to get into travel. It has to end with a couple of companies that offer a lot of things, and travel is just one thing.”

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