Grant Martin

With the leaders so close, which program is best is such a personal issue — if loyalty matters at all to consumers.

Delta Air Lines upped its relationship with Gogo Wi-Fi, a resounding win for Gogo and its 2Ku satellite-based technology, which promises the end of the era of glacial inflight Internet.

Out of all the awards for loyalty and passenger or guest experience that we've seen in the travel industry, the Freddies are the one that seem to have the balance consistently right.

Perhaps elite status, after all, is not completely dead.

Premium Economy is coming to Delta and elite upgrades are about to get interesting.

Virgin America's loyalty program just got a lot better for frequent flyers -- especially if they're from JetBlue. They just need to be fine understanding that with the acquisition things will change.

Here's a tip for Uber: Don't leave it to drivers and passengers to figure out the tip. Make it as seamless as everything else you do.

United's apology tour just extended to its former frequent flyers.

Munoz and his team know that the goodwill they've earned won't last long if both Wall Street and consumers don't see some real changes in the next few quarters.