Dennis Schaal

Cruises

Carnival Splendor Power Loss Likely Caused by Crew Member Error

Carnival needs its new CEO to step up and get involved right away. The cruise line needs to take responsibility for its seeming lack of crew-member preparedness and whether there may be links to this and the low, low wages it pays.
Airlines

The 13 longest wait times at U.S. Customs in May

Delta is trying to woo business travelers on lucrative long-haul flights from JFK Terminal 4, but the airline likely won't be publicizing the fact that arriving passengers face the longest peak-wait times of any airport in the country in trying to get through Customs.
Online Travel

Travelers don’t stick to one device when researching and booking travel

The study shows that there are no easy answers for travel research and transaction sites and apps: With travelers willing to change devices by whim, location or activity, travel websites have to accommodate the devices within reach, and will have to be flexible enough to handle new devices to come.