Brian Sumers

We'd love to see major airlines be more proactive when they owe compensation to customers required by European law. When they make a mistake, they should fess up.

Sun Country wants it both ways. It wants to add fees and reduce legroom for some passengers. But it also wants to keep the brand equity it earned when it was a full-service airline. Can this strategy work?

Lukas Johnson isn't the most senior executive at Allegiant Air, but he has an outsized role at a company that has remarkably few executive vice presidents. He'll almost certainly be missed.

Andrew Levy came into United with so much promise, but it doesn't sound like it worked out. That's too bad, but we expect Levy will land somewhere else.

United Airlines is never going to control how its flight attendants look in the same way as airlines in other countries. That's OK. There's no reason flight attendants all must look the same. But it's probably a good thing United is asking some outliers to clean up their approach.

As an airline, JetBlue Airways lags behind its peers in many metrics, including overall profit, on-time performance and network strength. But it's trying to take the offensive by nurturing start-ups through its Silicon Valley venture capital subsidiary. Will this strategy lead to success? We'll know in a few years.

You ever sit in an airline seat and think, "Boy, this thing is not in good shape"? Don't blame the airline. Blame your fellow passengers.

It's becoming easier for travelers on many airlines to use frequent flyer miles. That's the good news. But many airlines are only making the cheapest award tickets available on flights where the cash fare is low. In many cases, that means airline miles aren't as valuable as before.

Hawaiian Airlines executives are talking a big game about how they're ready for competition from Southwest Airlines. Is it true? Or are Hawaiian's executives nervous behind the scenes as they prepare for Southwest's Hawaii expansion?

Airline passengers abuse nearly everything on an airplane. Sometimes, they do it because they're jet-lagged or drunk. Sometimes, they're just absent-minded. And on occasion, manufacturers say, customers probably abuse interiors for sport. But the good news: Everything is tested to withstand harsh treatment from passengers.