If the hospitality – the actual human to human interaction – part of the travel industry becomes less and less important, how does the industry define itself? How does it understand the needs of its customers and fulfill them?
Some business travelers just want to have a little fun. After all, the stuffy conference room isn’t for everyone. After a long day of meetings, shouldn’t the last thing on the agenda be poolside drinks on a rooftop?
Much as the travel industry talks about a utopian vision of the digital future of travel, consumers still want the best fares when it comes to online travel, now and in the future. And they want it without having to hunt on dozens of sites, like now. Is the travel industry listening?
For travelers needing one foot in the frequent flier world, hotels are teaming up with airlines and offering so-called crossover rewards. Enrollees in such programs enjoy status at both the hotel or airline affiliated with the program.
In today’s volatile world, risk management in business travel is more important than ever. Organizations have a duty of care for their employees, but they need help to meet it. The solution is a travel management company who understands the high-touch service, preparation, and proactivity required to keep everyone at all levels of the travel program safe and well.
The innovative technology that today’s business traveler demands will continue to be easier to deliver. Cutting-edge organizations are pursuing relationships with travel management companies who understand the importance of high-touch customer service at all levels of the corporate travel program.