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Here it comes. Airlines are being questioned by Senator Maria Cantwell from Washington about why they did such a poor job managing their workforces while receiving billions in payroll support. Labor shortages are creating consumer headaches as carriers start to forecast the return of profits.

The chair of the U.S. Senate Commerce Committee has asked the chief executives of six airlines including American Airlines, Delta Air Lines, Southwest Airlines and JetBlue Airways to explain reported worker shortages despite receiving billions in pandemic bailouts.

Congress approved three separate rounds of taxpayer funding totaling $54 billion to pay much of U.S. airlines’ payroll costs through Sept. 30 as a result of COVID-19 – as well as $25 billion in low-cost government loans.

Senator Maria Cantwell, a Democrat, sent the airlines letters on Friday asking for answers to detailed questions about “recent reports of workforce shortages, flight cancellations, and delays, creating havoc and frustrating consumers as more Americans resume travel.”

The Transportation Security Administration said traffic hit almost 2.2 million passengers on Sunday, the highest daily total since February 2020.

In the letters, Cantwell said at best each airline “poorly managed its marketing of flights and workforce as more people are traveling, and, at worst, it failed to meet the intent of tax payer funding and prepare for the surge in travel that we are now witnessing.”

Airlines were not allowed to issue involuntary layoffs or cut worker pay as part of government assistance.

Cantwell asked the airlines, which also included Republic Airways and Allegiant Airlines, for answers about workforce management, if they have exhausted all U.S. payroll assistance and steps to address anticipated or current labor shortages due to increased consumer flight demand this year.

American Airlines in June said it would cancel around 1% of its flights in July, while Southwest canceled hundreds of flights last month after computer and weather issues.

Southwest said it was the “only major airline to maintain service at every U.S. airport we served prior to the pandemic” and did not layoff or furlough any staff.

“We were staffed for what we’re flying and we’re flying for what we staffed,” a spokeswoman said.

American and Allegiant declined comment. Republic and JetBlue did not respond to a request for comments.

Delta pointed to Chief Executive Ed Bastian’s comments on Wednesday that “the challenges of getting our airline fully back to the service level our customers expect and deserve is daunting in light of the huge surge in demand that we are experiencing.”

(Reporting by David Shepardson Editing by Sonya Hepinstall Editing by Sonya Hepinstall)

This article was written by David Shepardson from Reuters and was legally licensed through the Industry Dive publisher network. Please direct all licensing questions to

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Tags: airlines, american airlines

Photo Credit: U.S. airlines, including American Airlines, are being questioned by a U.S. Senator about why they have so many worker shortages despite billions of aid they received during the pandemic. American Airlines

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