Fosun is understood to be launching a new Thomas Cook platform to attract European clients. It has to do what Thomas Cook failed to do, plus restore the brand’s image. Not an easy job.
Thomas Cook is set to be relaunched by its Chinese owner, who plans to use the 178-year-old British tour operator’s brand on a travel platform targeting European customers.
Fosun Tourism Group, the Shanghai-based company that bought Thomas Cook’s trademark following its dramatic collapse in September, will debut the platform in the first half of next year, according to a person familiar with the plans.
Some of Fosun’s existing travel offerings will be grouped together and re-branded as Thomas Cook, with the aim to lure travelers — particularly those in Europe familiar with the name — to the company’s resorts around the world, said the person, who asked not to be identified as they’re not authorized to speak publicly about the plan.
Tapping Thomas Cook’s former glory may prove challenging after its bankruptcy led to 9,000 job losses in the U.K. and left 150,000 tourists stuck overseas, with the holiday plans of thousands more ruined. Fosun, which owns resort chain Club Med, had acquired 18 percent of Thomas Cook but balked at the cost of funding its rescue. The Chinese company, part of a wider group spanning insurance to pharmaceuticals, paid $14 million (11 million pounds) in November for the trademark and its two hotel brands — Casa Cook and Cook’s Club — along with their domain names, apps and social media accounts.
“Fosun Tourism Group salvaged a few remaining bits from a broken Thomas Cook, and while they may become profitable to some degree, they probably won’t become core assets,” said Brock Silvers, managing director of Hong Kong-based Adamas Asset Management. Buying the brand and intellectual property was a relatively low-cost way for Fosun to acquire a bit of upside in the hopes of ameliorating its initial miscalculation, he said.
Founded in the 1840s as an operator of train trips through the English midlands, Thomas Cook’s demise raised questions about the viability of the packaged tour model as tourists pivot more toward individual and self-directed travel. Making the re-brand work could be tough for Fosun’s tourism arm, which has lost more than a third of its market value since listing in Hong Kong about a year ago. The new platform will offer services including resort and hotel bookings, show tickets and club memberships, said the person.
A spokesman for Fosun in the U.K. declined to comment.
Controlled by Chinese billionaire Guo Guangchang, the Fosun group drew attention with a raft of global acquisitions over the past few years, from fashion house Lanvin to the circus troupe Cirque du Soleil. It’s pivoted to smaller purchases since the start of 2018, as the Chinese government began to crack down on some of the country’s other big acquirers.
Along with Club Med, which has resort properties from Thailand to France, Fosun also owns the Atlantis resort on China’s Sanya island, an online platform targeting Chinese travelers called Foryou Travel and Miniversity, an international learning and play club for children. It’s also building new resort facilities that include housing near Shanghai, and in the scenic mountain area of Yunnan province, southern China.
Last year, European tourists paid about six million visits to China, a 2.2 percent increase from 2017, most coming from Germany and the U.K., according to the statistics office. While inbound tourism has grown slowly in China, travel outside the country has boomed. Last year, Chinese took 149.7 million international trips, a 15 percent increase from 2017.
The bankruptcy chaos surrounding Thomas Cook in Europe tarnished its image in the short-term, but the brand is still “extremely established” in markets like the U.K. and the company did very well in Northern Europe and Germany, said Alexander Göransson, a consultant at Euromonitor International.
“The brand can be revived,” Göransson said. “I would say under new management, Thomas Cook could be redeveloped.”
©2019 Bloomberg L.P.
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Photo Credit: Fosun needs to win back the love.
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