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American said Wednesday that it was disappointed by the announcement and will invite the civil rights group to meet and talk about the airline.
The NAACP said that for several months it has watched a pattern of disturbing incidents reported by African-American passengers. Among them was activist Tamika Mallory’s claim last week that she was a victim of racial bias when a pilot ordered her off a flight after a dispute with another airline employee over her seat.
The NAACP said that and other recent incidents involving African Americans “suggest a corporate culture of racial insensitivity and possible racial bias on the part of American Airlines.”
American Airlines, based in Fort Worth, Texas, said it has a diverse workforce and serves customers of all backgrounds.