North America's airports will never match some of the best in Europe or Asia, where nations are more likely to invest in infrastructure. But airports in North America are slowly improving, and that's good news for passengers.
America’s most-hated big-city airport is New York LaGuardia — and it’s not even close.
That’s the verdict from J.D. Power, which on Thursday released its 2016 North America Airport Satisfaction Study. Travelers hated LaGuardia even more this year than last.
The reason? The Port Authority of New York and New Jersey, which operates the airport, is spending $8 billion to construct a new, modern facility. Travelers will begin to see benefits by 2018, though it will take at least four more years before the project is substantially completed. For now, though, LaGuardia is not a pleasant experience for anyone. Travelers are not just complaining about the usual issues — like overcrowded terminals and underwhelming concessions — but they also gripe about construction-related woes.
The top four larger airports on J.D. Power’s remain the same as in 2015, with travelers preferring Portland, Oregon, Tampa, Las Vegas, and Orlando. But the fifth airport, Miami International, made a major jump, up from 18th last year. It’s not fully clear why Miami jumped so many spots, but J.D. Power credited Miami for improving its concessions.
The J.D. Power study, now in its 11th year, asked travelers for their opinions on six factors, including terminal facilities, security screening, baggage claim, food and retail. The company conducted its survey from January-October and received 36,465 usable responses.
While travelers are losing patience with LaGuardia, and nearby Newark Liberty International, which finished second-to-last, they are being increasing satisfied by U.S. airports, according to the study.
J.D. Power ranks airports on a 1,000 point scale, and this year’s average of 731 was a six-point increase from 2015. Travelers seem most happy about improved food, beverage, and shopping options at airports, according to the study.
The survey also ranked medium-sized airports. In the medium category, travelers preferred Indianapolis, Buffalo, and Southwest Florida International Airport in Fort Myers, while they disliked airports in Maui, Hartford, and Cleveland.
Here is the full list.
|Portland (Ore.) International Airport||786|
|Tampa International Airport||775|
|Las Vegas McCarran Airport||759|
|Orlando International Airport||751|
|Miami International Airport||750|
|San Diego International Airport||748|
|Salt Lake City International Airport||747|
|Toronto Pearson Airport||745|
|Washington Reagan National Airport||742|
|Chicago Midway Airport||741|
|Denver International Airport||738|
|Charlotte Douglas Airport||738|
|Dallas/Fort Worth International Airport||737|
|Phoenix Sky Harbor Airport||735|
|Minneapolis/St. Paul International Airport||734|
|Detroit Metropolitan Wayne County Airport||734|
|Baltimore Washington International Airport||734|
|Hartsfield-Jackson Atlanta International Airport||733|
|Honolulu International Airport||727|
|Washington Dulles Airport||726|
|San Francisco International Airport||725|
|Large Airport Average||724|
|Seattle-Tacoma International Airport||721|
|Fort Lauderdale-Hollywood International Airport||720|
|John F. Kennedy International Airport||713|
|Houston Bush Intercontinental Airport||709|
|Los Angeles International Airport||702|
|Chicago O’Hare Airport||689|
|Boston Logan Airport||689|
|Philadelphia International Airport||688|
|Newark Liberty International Airport||669|
|New York LaGuardia Airport||649|
|Indianapolis International Airport||794|
|Buffalo Niagara International Airport||791|
|Fort Myers/Southwest Florida International Airport||790|
|Jacksonville International Airport||789|
|Cincinnati/Northern Kentucky International Airport||783|
|Ontario International Airport Airport||781|
|Palm Beach International Airport Airport||780|
|Ted Stevens Anchorage International Airport||779|
|Raleigh-Durham International Airport||779|
|Eppley Airfield Airport||779|
|Nashville International Airport||777|
|Albuquerque International Sunport||777|
|Vancouver International Airport||776|
|Dallas Love Field Airport||775|
|Pittsburgh International Airport||772|
|Milwaukee – General Mitchell International Airport||772|
|San Antonio International Airport||767|
|Sacramento International Airport||767|
|John Wayne Orange County Airport||765|
|Hollywood Burbank Airport||764|
|San Jose International Airport||761|
|Austin-Bergstrom International Airport||761|
|Medium Airport Average||760|
|Montréal-Pierre Elliott Trudeau International Airport||757|
|John Glenn Columbus International Airport||756|
|Calgary International Airport||756|
|Kansas City International Airport||744|
|Houston Hobby Airport||737|
|Louis Armstrong New Orleans International Airport||730|
|Lambert-St. Louis Airport||728|
|Oakland International Airport||726|
|Bradley International Hartford/Springfield Airport||724|
|Cleveland Hopkins Airport||704|
Photo credit: During snow storms, like this one in 2014, travelers have few places to wait comfortably at New York LaGuardia. 120400 / 120400