As we've said before, we'll believe it when we see it.
What to Know Now
Headquartered in a United hub city, the Skift Business Travel team is familiar first-hand with the operational inconsistencies that United experienced this summer. In short: on-time performance has been less-than-perfect while wait times on the ground have been frustrating.
While the airline has suggested and demonstrated improved on-time performance, it looks like there’s a more official fix in the works. Starting this January, the airline plans to alter its flight schedule to ease up on gate congestion and hopefully speed up flight turnover. This in addition to its current efforts to make the passenger experience even more “Flyer Friendly.”
Thank goodness. While we all know and love United as an airline, the constant delays and missed connections are getting old. Hopefully the new flight scheduling system makes an impact.
Social Quote of the Day
Hey, at least they finally are saying they need to improve on time performance to remain competitive. the way to fix a problem is to admit there is a problem. They have now admitted there is a problem and at least starting to do something to fix it.
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For Loyal Guests, Hotels Bring Back the House Call: In the hotel industry, customer relationship management has evolved to keeping notes on a regular guest’s favorite foods or room preference. But now some of the country’s most celebrated properties are reviving an old service for an even more personalized connection: the house call. Read more at The New York Times
Keith Bellows, the longtime editor of National Geographic Traveler, has passed. Read and pay tribute over at National Geographic.
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Photo credit: United's app for iOS. United Airlines