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A handful of travel brands leveraged offline and virtual reality experiences last week in an effort to gain enough attention to increase their social media engagement.
Each week, we call out travel brands that have stronger than usual activity on social media. Using SkiftIQ, we’re able to track current performance versus past (60-day averages, unless otherwise noted) as well as notice spikes in activity that demonstrate a brand has either a viral hit on its hands or a public relations mess to clean up.
The latest social activity on SkiftIQ for the week ending December 13, 2014:
1. Air Canada on YouTube
Air Canada retains the number one spot with a video about surprising a London bar filled with Canadians with roundtrip tickets back to Canada. It had ended the previous week with approximately with 1.5 million views. By this past Saturday, December 13, the views nearly doubled to 3.2 million views. At the same time, its YouTube account jumped by 150 Subscribers, a 344% increase over its 22 Followers/Day Average.
2. Hyatt Hotels on Twitter
@HyattConcierge is Hyatt Hotel’s dedicated Twitter account that provides social care to all its brand properties worldwide. According to SkiftIQ, they respond 99% of the time and clock in at 230 Tweets/Day Average. Its Followers grew by roughly 620 above its average of 43 Followers/Day. In addition to its standard hospitality gestures of wishing the guests a wonderful stay and commenting on their auto-fed Instagram snaps; conventions like CNBC Summit in Indonesia and Ohio Model United Nations; holiday parties contributed to new awareness and followers.
@sunukasep Welcome to Grand Hyatt. Good luck for your CNBC Summit Indonesia 2014 and tweet me if you need help during your stay. ^JEK
— Hyatt Concierge (@HyattConcierge) December 9, 2014
I'm almost 16, and I cried myself to sleep last night because I left a stuffed animal at the Hyatt. #OMUN2014
— ✖️ (@_rebekahkay) December 11, 2014
— Hyatt Concierge (@HyattConcierge) December 10, 2014
Ready to party!! PEC company Christmas Party!! @ Hyatt Regency Austin http://t.co/BYXv4l35Kt
— Stephanie E. Rendon (@srendon) December 14, 2014
3. Tourism British Columbia on Facebook
Last week, Tourism British Columbia launched its first virtual reality experience via Oculus Rift for travel professionals in New York and Washington, D.C. Although this destination didn’t post about it on Facebook, its Page Likes still reported an average increase of 107% each day for four consecutive days from December 8 to 11. The content on those days celebrated the wonders of winter activities and rallied its community to sound off about their knowledge of the land.
4. British Airways on Twitter
On a daily basis, British Airways posts about the weather at Heathrow and flight updates. About 97% of their 450 tweets/day are related to social customer service. Although nothing happened out of the ordinary on December 11 and 12, its Twitter followers jumped by 48%. American singer-songwriter, Nicole Scherzinger — a former Pussycat Dolls member — took a virtual reality trip with British Airways to the U.S. via Oculus Rift. She was part of the montage on British Airways’ YouTube video to promote North American fares and holiday packages.
— British Airways (@British_Airways) December 12, 2014
5. Lufthansa on Twitter
Last week, Frankfurt Airport celebrated its 10th year and Lufthansa’s ducks joined in. For seven-consecutive days, December 7-13, Lufthansa’s Twitter account grew at a modest but steady pace of 20% more Twitter Followers over its 488 Follower/Day Average. Each day, the airline tweeted share-worthy content that included; a surprising travel fact about the world’s airports; secret tips on Lufthansa’s city of the month; an av geek pop question; and its giant duck on a lake in Seoul, South Korea.
This month, First Class Terminal is 10 years old! Celebrating a decade full of ducks: pic.twitter.com/zsxMXJ0Stj
— First Class Terminal (@Lufthansa_FCT) December 12, 2014