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Good news is on the horizon for American Airlines passengers: the airline announced this past weekend that they’re investing deeply in the passenger experience. That means new seats, better in-flight entertainment (especially on long haul routes) and refurbished airports.
Part of this is actually an extension of the already-existing plans to overhaul the long haul and freshen up the domestic fleet, but it’s nice to see the marked shift in focus away from the merger and towards the consumer experience. After all, American is getting getting walloped by Delta and United (let alone Virgin America and Jetblue) in the inflight entertainment category.
Point is, the worst may be over for American fliers. Let’s get some more of those lie-flat seats in circulation.
SOCIAL QUOTE OF THE DAY
I think @AmericanAir quietly dropped a # PaxEx bomb. Looks like its upcoming 787s will include a “Business Suite.”
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