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Travelers use multiple devices and multiple methods of engaging with your organization as they plan, book, and execute their travel plans. Without an effective way to collect, understand and act upon all of this customer data, the customer journey can be a fragmented and less than satisfying experience.
This webinar examines how top travel brands are developing their services to answer the demand for personalization. During this webinar, we’ll:
- Review the three pillars for successfully personalizing an omni-channel experience
- Illustrate how airlines and OTAs today are putting these pillars to work – from the web, to email, to the call center and even into the cabin
- Showcase some of the results that are possible with this approach
Michael Smith, Managing Partner, Airline Information
Alexander Knigge, Chief Commercial Development Officer, Tigerair
David O’Flanagan, CEO, Boxever
As the travel and hospitality industry becomes flooded with data, the key to harnessing it comes from developing smart strategies to deliver more effective and tailored travel experiences.
Join Skift and Boxever on Wednesday October 29 at 1:30pm ET for this free webinar:
This content is created collaboratively in partnership with our sponsor, Boxever.