United's digital experience is improving, but the reality of their flights is not at this point. Is there an app for a good CEO, happy flight crews, and good customer service?
Yesterday United Airlines began offering some passengers on international flights the ability to scan their passports using iPhones and Android devices and United’s app.
Previously, passengers could manage parts of their international flights, but they were not able to receive a boarding pass before the passport was verified at the airport.
The app is in a test phase at this point, so not all customers will be able to use it. United’s app functions in a similar manner to a banking app that allows customers to snap photos of a check in order to make a deposit.
“We are focused on building the most useful travel app in the industry for our customers,” said Scott Wilson, United’s vice president of merchandising and ecommerce. “The new passport scanning feature saves valuable time and provides customers with more options to control their travel experience.”
United was the first U.S. airlines to have mobile boarding passes, as well as mobile checkin at all U.S. airports it serves.
Subscribe to Skift Pro
Subscribe to Skift Pro to get unlimited access to stories like these ($30/month)Subscribe Now
Photo Credit: United now allows passengers checking in for international flights on their smartphones to scan their passports as well. Skift
Top Travel Booking Apps: Look Who’s Winning the U.S. Now
Shifting consumer tastes in travel booking apps recently gave Hopper a boost over Booking.com and other rivals. But can the challenger brand sustain its lead?
Sean O'Neill | 12 hours ago
Why This Top United Airlines Exec Jumped to a Tech Vendor
The story of why Tye Radcliffe, who had been the top distribution executive at United, recently took a role at Accelya suggests a broader tale about a shift in tech dynamism between airlines and vendors.
Sean O'Neill | 5 days ago
United Airlines’ Tough Stance Paying Off With 90 Percent of Workers Vaccinated
As companies debate whether carrots or sticks are the best way to get staff vaccinated against Covid-19, United Airlines is proving that sticks can work. After a threat of unpaid leave, nearly all of the carrier's staff have gotten their jabs.
Edward Russell | 2 weeks ago