Hyatt CEO Mark Hoplamazian is as erudite as they come in travel industry.
He has reinvented what was a relatively ragtag and fragmented hotel network into one of the most respected hospitality brands worldwide, known for its obsession over its customer service, and not over size that larger hotel chains always go after.
So when he talks about the larger hospitality industry and the changes happening — all of which we’re tracking and defining here on Skift — it is worth listening in to.
In an interview with Yahoo’s “The Daily Ticker,” Hoplamazian is asked about the sharing economy and specifically Airbnb, and his answer beyond it-isn’t-a-threat-to-us-because-it-is-a-different-product is more interesting.
Watch the short interview clip below:
The second part of the interview is about his views on the return of business travel, and the new luxury Park Hyatt business hotel that the company is building in NYC, and claiming to be the best ever such hotel in its class in the big city with no shortage of great hotels.