Skift Take

Booking sites have a ways to go to position themselves more in the consumer conversation.

Travel booking and tools sites with large audiences on Twitter and Facebook did not take advantage of big events and trending terms over the past four days — Cinco de Mayo, The Kentucky Derby and Star Wars Day — to connect with consumers.

While it may not always be a natural fit, being part of a larger conversation can help brands build awareness and develop relationships. It may be difficult to strike a balance between being fun and promotional but being present is key. Here’s a closer look at who was talking about what and where.

On Twitter, three of ten brands — American Express, Travelzoo and Expedia — talked about Cinco de Mayo. While both American Express and Travelzoo reminded their followers about the upcoming Mother’s Day, AAA shared awareness about Bike Month. From our research, Travelzoo, Expedia, and Orbitz were the only brands that tweeted about promotions.

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Activity on Twitter

Booking & Tools Twitter Followers Cinco de Mayo Star Wars Kentucky Derby Promotions
American Express 710,634 X
Kayak 450,764
Travelzoo 395,908 X X
AAATravel 329,649
Bing Travel 258,701
Airbnb 215,820 X
Expedia 204,712 X X
Travelocity 116,494
Orbitz 116,161 X X
Thomson Holidays 76,753

Travelzoo’s relevant promotional tweet:

In comparison, four of the brands on Facebook were inspired by Cinco de Mayo, while Priceline congratulated California Chrome, the Kentucky Derby winner. Travelzoo did not repeat its content on its Facebook page but did publish a promotion. Lastly, none of the brands talked about the coming Mother’s Day (sorry, mom, no last-minute flight deals).

Activity on Facebook

Bookings & Tools Facebook Likes Cinco de Mayo Star Wars Kentucky Derby Promotions
American Express 5,253,745 X X 2,094,500 X
Expedia 1,966,723 X 1,960,428
Trivago 1,661,042
Travelzoo 1,617,629 X
Priceline 634,733 X
Thomson Holidays 569,875
Orbitz 562,048 X
Airbnb 554,525 published a video on Facebook (and Twitter) with their campaign star, Captain Obvious.

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Tags: facebook, social media, twitter

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