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Lawmaker Wants TSA Agents To Be Friendlier

Skift Take

How can we say this nicely? RIDICULOUS. Sorry for that.

— Dennis Schaal

Rep. Gerry Connolly (D-Va.) is threatening to introduce a bill to make Transportation Security Administration (TSA) employees express themselves more politely to airline passengers.

During a hearing about the TSA’s Screening Partnership Program that took place this week, Connolly said passengers would likely cooperate more with TSA agents if the agency’s workers used better manners when they deliver their instructions.

Tags: tsa

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