Has the Zagat acquisition been a waste of Google’s time and money and gone terribly wrong?

After speaking with a number of sources, some of whom worked in Google’s Zagat division for the past year or so, we have a story that answers those questions.

… It’s about the collision between the wealthy dream world of the technology industry and the scratch-and-claw meager existence of freelance writers.

It’s also a story about how a few seemingly small changes at the top of a large company can develop into deep, life-changing tremors at the bottom.