RoomsHotels

Where does Hilton’s new room service stance leave other hotels?

Skift Take

Mega hotels like the Midtown Hilton compete with restaurants and take-out joints that can deliver better meals than the hotel’s own kitchens, but quality in-room dining will always have a place in many properties.

— Jason Clampet

This week Hilton Worldwide’s chief executive Christopher Nassetta announced the company was doing away with room service in its New York Hilton Midtown hotel. Turns out, this is the second Hilton to end room service, following the Hilton Hawaiian Village.

Apparently Nassetta thinks this is such a good idea for Hilton that at the hospitality conference hosted by New York University where he announced the change, he also called on other hotel companies to close down their room service operations too. After all, he claims, few guests use room service and it turns out not to be profitable anyway. So who needs it?

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