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This week Hilton Worldwide’s chief executive Christopher Nassetta announced the company was doing away with room service in its New York Hilton Midtown hotel. Turns out, this is the second Hilton to end room service, following the Hilton Hawaiian Village.
Apparently Nassetta thinks this is such a good idea for Hilton that at the hospitality conference hosted by New York University where he announced the change, he also called on other hotel companies to close down their room service operations too. After all, he claims, few guests use room service and it turns out not to be profitable anyway. So who needs it?