The better the app experience, the easier things are for airlines when it comes to managing the needs and expectations of their customers.
American Airlines updated its app for iPhone and iPad today bringing an enhanced Passbook experience for digital boarding passes, improvements for AAdvantage account holders, and the ability to chat with the airline’s Twitter team.
Perhaps the most notable update, and something British Airways announced it will be adding soon to its recently announced Passbook support, is the ability to view updates about departure times, gate and seat changes directly from your iOS device’s lock screen.
From the app update:
• You can now login with the e-mail address associated with your AAdvantage account.
• The TSA precheck logo will now appear on your boarding pass in passbook, if applicable
• Now Executive Platinum AAdvantage members can Give Feedback via Twitter
• Send a direct message to the AA Twitter Team for assistance with flights, highlight exceptional service or general inquiries
• You will now receive updates about departure times, gate and seat changes on your lock screen after you’ve added your mobile boarding pass to passbook
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