Skift Take

Did flyers complain to the Transport Department a whole 16 percent less because the delays were shorter or because flyers have grown accustomed to them?

The government says that fewer flights arrived on time and more were canceled in March than a year ago, but fewer passengers lodged formal complaints against the airlines.

The Transportation Department said Wednesday that 79.8 percent of flights arrived within 14 minutes of schedule in March. That’s down from 82.2 percent in March 2012.

Hawaiian Airlines and Virgin America had the best on-time ratings at better than 87 percent, while regional carrier ExpressJet and JetBlue Airways had the worst at 72 percent. ExpressJet also had the highest rate of canceled flights.

Among the five biggest carriers, Delta Air Lines was best at arriving on time, followed by US Airways, American, United and Southwest.

At major airports you were most likely to be on-time if your flight ended in Phoenix, Salt Lake City or Portland, Ore. Just as in March 2012, the worst big airport for on-time arrivals was Newark, N.J.

The Transportation Department said that it got 943 complaints about airline service from consumers, down 16 percent from March 2012. Over the first three months of the year, however, complaints were up 17 percent from a year earlier.

The rate of lost, delayed or damaged bags was about the same — three bags out of every 1,000 passengers — and there was a slight increase in passengers who were involuntarily bumped off a flight. Airlines routinely oversell flights because some passengers don’t show up.

Airline Percent of domestic flight arrive within 14 minutes of schedule
Average of all airlines 79.79
Hawaiian Airlines 90.95
Virgin America 87.31
Alask Airlines 85.47
Delta Air LInes 84.98
US Airways 82.1
American Airlines 81.78
Mesa Airlines 80.97
United Airlines 80.71
Pinnacle Airlines 80.31
Southwest Airlines 80.29
SkyWest Airlines 80.16
American Eagles 78.1
Air Tran Airways 77.96
Frontier Airlines 74.01
JetBlue Airways 72.33
ExpressJet 71.65

Copyright (2013) Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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Tags: faa, flight delays, usa

Photo credit: Southwest and Delta flights sit at the gates at the San Jose International Airport. Ryan Abel / Flickr

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