Skift Take

A fascinating POV on inverting the terminal design model to make arrivals area the focal point, and it makes a lot of sense.

If ticketing no longer holds much significance, why does the ticketing lobby still dominate the architecture of a terminal?

The idea of celebrating ticketing and check-in as the beginning of a journey is now anachronism. The arrival of a passenger to a community is the most significant moment in travel today, but airports continue to send arriving passengers down to a cramped, dark space on floors that sit below underutilized ticketing counters.

Isn’t it time we reversed this model? Shouldn’t the airport welcome arriving passengers and visitors with a celebratory experience in a spacious, naturally illuminated space on a terminal’s upper level? Can’t those increasingly few who need to check bags be accommodated on the floor below?

Subscribe to Skift Pro

Subscribe to Skift Pro to get unlimited access to stories like these ($30/month)

Subscribe Now

Up Next

Loading next stories