The TSA was created faster than any other agency in modern government history and, along the way, didn't get some basic things like professional development set up correctly. It's unfortunate that it has taken multiple public humiliations for it to get its house in order.
The agency’s Office of Professional Responsibility, which reviews reports of misconduct, is creating a database to track all disciplinary actions throughout the agency to promote consistency and accountability.
The office “ensures that the TSA workforce is treated fairly by removing people who do not meet the high standards of integrity that our mission requires,” TSA spokeswoman Lisa Farbstein said in an email.
In addition, TSA is promoting professionalism among its employees through free community college courses that help officers understand the Department of Homeland Security’s operations and how TSA fits into the larger picture.
Subscribe to Skift Pro
Subscribe to Skift Pro to get unlimited access to stories like these ($30/month)Subscribe Now