Skift Take

Third parties are stepping in where the airports are failing: Between Boingo's free Wi-Fi announcement this week and Apple's Passbook ready to download today, tech companies are doing what they can to improve fliers' airport experiences.

Mobile technology is critical at the airport.

Chicago Airport - IMG_1510

Airports need to do a better job with mobile-friendly websites for on-site information. Photo by Nicola.

Yet, a new survey shows that most travelers (58%) are not satisfied with airport Wi-Fi. And beyond that, airports are missing opportunities to offer vital mobile services that could vastly improve travelers’ experiences while they’re in transit…

According to Flightview, the overwhelming majority (94%) want flight status and gate information pushed promptly to their phones. Also, nearly three-fourths want boarding alerts sent to their mobile device. Nearly 40% would like mobile coupons for restaurants and shops on the terminal and concourses, and about 30% would like information on easily accessible food and beverages.

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Tags: mobile, surveys, wi-fi