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Tokyo Narita makes arrivals easier with iPads and foreign-language specialists

- Sep 07, 2012 6:06 am

Skift Take

The number of iPads on the ground is slim (only 6), but Narita’s language and wayfaring apps are impressive, as are the old-school badges that identify staff as foreign language speakers.

— Jason Clampet

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http://t.co/M2VEatSa » Tokyo Narita Airport improves customer service with iPads, apps and language badges http://t.co/OTMbj9fS

In order to improve the passenger experience at the airport, Tokyo Narita International Airport recently rolled out a number of customer service initiatives as part of its ‘i-Airport’ strategy.