The good news for any airport doing a makeover: The bar is set pretty low already. Some sensibly placed power outlets, decent free Wi-Fi, and vacuumed carpets don't require massive spending.
While waiting for a flight at New York’s La Guardia Airport recently, Scott Burton whiled the time away playing chess on a complimentary iPad, had access to flight-status information directly on the device and even used it to order a premium burger and beer to be delivered right to his seat.
The human-resources consultant, who was waiting for a flight to Pittsburgh, wasn’t camped at a VIP lounge or an upscale airport eatery. This was at the boarding gate.
Airport boarding gates often have all the amenities of a federal detention facility – uncomfortable seating, unhappy crowds, no power ports, limited food, long sits and no exit. But some airports are trying to change that, as Scott McCartney explains on Lunch Break.
“Air travel isn’t that great an experience,” says Mr. Burton. “You might as well get your comfort here before you get on the plane.”
Subscribe to Skift Pro
Subscribe to Skift Pro to get unlimited access to stories like these ($30/month)Subscribe Now
The Big Questions on the Future of Travel We’re Grappling With in 2021 and Beyond
These are strangely precarious and hopeful times. As the top global executives in travel gather this week at Skift Global Forum, these are the big questions they are grappling with — and our editors will push them on, on stage — even as some answers have emerged in the last year.
Rafat Ali, Skift | 24 mins ago
Australia in Step to Reopen Will Test Quarantine for Vaxxed Global Travelers
If Australian officials deem the home quarantine scheme to be a success, expect the government to give more consideration to opening up the country for tourism sooner.
Renju Jose, Reuters | 10 hours ago
JetBlue-American Partnership Draws Scrutiny of U.S. Senator Over Airfares
An increase in airfares could contribute to reducing airline passenger numbers. That would be another blow for an industry still suffering from damage caused by Covid variants.
Diane Bartz and David Shepardson, Reuters | 14 hours ago