Skift Take

All LAN aircraft are inspected for cleanliness in a rare effort by an airline to improve the travel experience. With fee revenue often the focus, airlines can at least pay more attention to the passenger experience.

SANTIAGO, CHILE: When you walk into an aircraft cabin the cleanliness and overall visual appearance of the cabin has an immediate effect on your perception not only of that airline but also on the condition and airworthiness of the aircraft as a whole. This fact has been taken very much to heart by LAN’s dedicated cabin impeccability team led by cabin development manager, Carolina Fuertes.

I recently had the opportunity to witness first hand an impeccability inspection of one of LAN’s A340-300′s at their Santiago line maintenance facility. Over 2,000 individual cabin items are visually inspected on each aircraft every month to ensure that the aircraft go into service in an impeccable state and positively contribute to each and every passenger’s travel experience.


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