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There will always be bad hotels and there will always be terrible guests. If TripAdvisor could easily advise readers of the former and weed out the latter they'd make customers happy and have the killer travel website everyone dreams about.

Richard Gollin, who runs a property in the Hebrides, is launching the legal action over a negative review of his business.

In his claim, Mr Gollin alleges that the criticism of the six-bedroomed Baille na Cille guesthouse at Uig on the west coast of Lewis, is false and should have been removed by Tripadvisor.

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Tags: hotels, scotland, tripadvisor

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