Skift Take

From mass chaos to controlled chaos, Miami Airport's finally getting better, even if very late.

The final phase of a long-awaited, multi-billion dollar Miami International Airport improvement project wraps up Tuesday.


The new $180 million international arrivals center, a 400,000-square-foot facility on three levels, starts processing an average of 22,000 people a day after nearly three years of construction.

Tuesday’s opening essentially completes a $3 billion project to expand, beautify and modernize the airport’s north terminal that has been in the works since the mid-1990s.

Eleven years after the groundbreaking, all the construction and pardon-our-dust disarray — not to mention cost overruns, delays and embarrassments — are nearly history.

“It’s an amazing weight off my shoulders,” said Airport Director Jose Abreu, who has overseen the project since 2005.

Some of the most recent highlights during the extended renovation include the $130 million Concourse D skytrain, which opened in September of 2010 and the new $220 million baggage handling system, which started operating in March. Those followed the $1.1 billion overhaul of the South Terminal, where Concourses H and J include airlines such as Delta, United, Lufthansa and Air France.

This new federal inspection center should spare international travelers the long walks and disorganized lines that have plagued arrivals in the new north terminal, officials say.

“It’s just mass chaos normally,” said Rolando Suliveras Jr., port director for U.S. Customs and Border Protection at MIA. “We’re moving away from that. We’re going to controlled chaos.”

Although the new center is being hailed by federal customs and airport officials alike, it opens with some level of disappointment. The north terminal processing center, with 72 lanes and six Global Entry kiosks for pre-cleared travelers, was supposed to operate at the same time as the 36-lane central terminal’s facility in Concourse E to ease waits that can top two hours.

Eventually, Abreu said, that is the plan. But for now, until more Customs and Border Protection employees can be hired for both facilities, only the new north center will be open with at least 60 lanes open during peak times. It will serve passengers from American Airlines’ Concourse D as well as international flights that come in to Concourses E and F, including Iberia, British Airways and Virgin Atlantic.

Both Abreu and Suliveras said the airport’s international growth has come as a surprise; MIA is now the top airport for international flights. Through June, nearly 9.6 million international passengers traveled through MIA, an increase of 8 percent over the first half of 2011. That’s on top of 9 percent international growth last year. “Nobody, including me, could have forecast the kind of international passenger growth that we’ve experienced,” Abreu said.

As the growth is expected to continue with American Airlines adding additional international flights,more items remain on the to-do list.

Still unfinished in the new terminal are eight security stations to re-check connecting travelers and five baggage claim carousels in addition to the five opening Tuesday. Those last touches, held up by demolition of the terminal’s old baggage system, are expected to come online by March.

Even before those are finished, officials hope to shave 30-45 minutes off the total time for connecting travelers with the new facility opened.

Also on tap for March: the opening of three American Airlines gates in Concourse D stationed near the old baggage shed. For now, Abreu said, the new federal arrivals center is about 85 percent done and the overall North Terminal is 95 percent complete.

“The entire north terminal program has been extremely challenging because of staging,” he said. “We had to work while maintaining passenger traffic, sometimes through a maze to be able to turn as much area as we could over to the contractor. It has literally been like retiling your bathroom while you’re taking a shower.”

Just added to the list of new airport amenities last weekend was the new $506 million Metrorail Orange Line that can connect travelers to downtown Miami.

“This is a major one-two victory for the destination,” said William D. Talbert III, president and CEO of the Greater Miami Convention & Visitors Bureau. “You’ve got this really state-of-the-art center and rail line. These are game changers.”

The new facility arrives at a time of major change for its biggest user, American Airlines. The company, which handles about 70 percent of the airport’s traffic, is in the midst of reorganizing under federal bankruptcy protection but has said its future plans include significant growth at hubs including Miami.

Profitable Latin American routes are especially important for American’s operations in Miami, making a more efficient and welcoming processing center a necessity.

“Anything that’s going to make traveling to Miami easier, that’s good for American,” said Marilyn DeVoe, vice president for American Airlines’ Miami hub.

Travel expert John E. DiScala, who runs the website, said the airport had needed the upgrades. He used to go out of his way to avoid Miami International Airport whenever possible, but said he now enjoys traveling through the new north terminal.

Even as this phase of improvements wrap up, more projects loom. An environmental assessment — a very early step — for a proposed “Airport City” project with two hotels, office and retail space could be finished by November. Also ahead, in the very distant future, is an improvement project for the central terminal, made up of Concourses E, F and G, which is smaller and far less appealing than its shiny new neighbors to the north and south.

Abreu said long-range plans don’t call for a major re-working of that area until 2024. The cost is expected to reach billions of dollars and the area only handles about 8 percent of the airport’s traffic. But in the interim, he wants to invest in some cosmetic upgrades.

For frequent traveler and Miami Beach businessman Ricky Arriola, a completely spruced-up airport would be welcome: “I think Miami can hold its head up high and say the newer terminals are world class, or at least very comparable to what world class is from an appearance standpoint. The problem is that those other terminals are just really antiquated. It’s an eyesore for Miami.” ___

(c)2012 The Miami Herald

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Distributed by MCT Information Services


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Tags: mia, miami

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