Have the airlines gone too far with the extra fees, or are they on to something? Would other industries be wise to follow the airlines’ lead? NYT invited four industry experts to debate the topic: Benét J. Wilson of Aviation Queen; Brett Snyder of The Cranky Flier; Holly Hegeman of PlaneBusiness.com; and Anne Morriss of the Concire Leadership Institute. And for such a hot topic, they all almost agree with each other: airlines need this, they need to explain it better to consumers, consumers need to be aware, and that they have choices. End of debate.
Sometime industry insiders aren’t the best for debate on the consumer experience issues: everywhere else the consumers are saying the exact opposite, just read the comments below the story to figure that out.
Singapore’s Changi Airport Wants to Charge Travelers a Fee to Help Build New Terminal
UK Probes Airlines Over Advance-Seat Selection Fees
Bristol is Emerging as The UK’s Leading Virtual Reality Hub
EasyJet Is Making Less Money From Bag Fees Than Its Competitors
Rentals & Shares
HomeAway to Hike Rates for Rental Owners Despite Talk of Blowback