Skift Take
Heardable’s $999 report on airlines points to Delta and United as having the best “digital experience,” a ranking sure to raise eyebrows among consumers and rivals such as Virgin America.
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Many surveys are released throughout the year ranking airlines based on operational performance and customer service. But one company takes another look at the airline industry — the online experience and how the airline performs as a brand.
For the second consecutive year, Delta Air Lines took the top spot in the Heardable benchmark report titled, “Top 10 Airlines in North America.”