“Adoption [of kiosks by passengers] is the problem,” SITA SVP marketing Arthur Calderwood said at the 2012 Air Transport IT Summit. “We think we’re introducing solutions, but the dots don’t join up.”
Turns out the giant lumbering self-service kiosks may not win against the smarter smartphones
Skift Take
Turns out user-owned smartphones and airport-installed tablets are a lot better consumer proposition over the self-service kiosks ot yore.
