Skift Take

The outsourcing of maintenance to sites where the FAA can't monitor should be of greatest concern to flyers.

After the airline industry was deregulated in 1978, flying changed considerably.

Some of those changes have improved commercial flying, but others have made the skies much less friendly, says journalist and airline veteran William J. McGee.

McGee’s new book, Attention All Passengers, details how airlines are cutting costs through regional carriers, outsourcing airline maintenance, mishandling baggage and overbooking airplanes.

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