The children of the baby-boom generation are the first generation that never knew life before the Internet. And because they are a growing portion of the work force, the companies that employ them, as well as the hotels, airlines and other travel-related businesses that serve them, are having to change the way they talk to them, work with them and sell to them.
They bugged their IT departments to let them bring iPhones, now they’re bugging in-house travel teams to let them do what they want on the road, too.
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